Product Support & Solutions Specialist (Territory)

Linder-Industrial-Machinery-Company; Jacksonville (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Linder Industrial Machinery Company in Jacksonville, FL is seeking a Product Support Representative to expand our territory and drive after-sales product support revenue. You will promote all-makes parts and services, work with internal teams, and build strong customer relationships.

Responsibilities include preparing quotes, conducting after-sales visits, maintaining CRM data, and delivering high-quality service to customers in the heavy equipment sector.

Qualifications

• Inter-personal relationship development is essential.
• General knowledge of maintenance, repair, and parts department functions.
• Mechanical aptitude with experience in heavy equipment preferred.
• Excellent verbal and written communication skills are required.

Responsibilities

• Increase Parts and Service sales opportunities in assigned territory to grow revenue.
• Prepare and present Parts and Service quotations for customers.
• Conduct after-sales visits.
• Complete and present service certificates and discuss electronic ordering with customers.
• Acquire customer information to build a comprehensive CRM database.
• Conduct routine machine visits with 50-point inspections and present findings.
• Promote current Parts and Service marketing and programs.
• Develop and maintain partnerships with internal teams (Service, Parts, Sales).
• Maintain daily call reports in CRM.
• Collaborate with mainline salesperson to form a strong customer support team.
• Other tasks as requested by manager.

Skills

Interpersonal skills

Mechanical aptitude

Heavy equipment knowledge

Communication skills

Customer service

Education

AA degree or equivalent

Job description

Linder Industrial Machinery Company in Jacksonville, FL is seeking a Product Support Representative to expand our territory and drive after-sales product support revenue. You will promote all-makes parts and services, work with internal teams, and build strong customer relationships.

Responsibilities include preparing quotes, conducting after-sales visits, maintaining CRM data, and delivering high-quality service to customers in the heavy equipment sector.