Product Support Sales Representative

Eagle Mark 4; Pittsburgh (Allegheny County); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Telehealth benefits

401(k) match

Vacation / Holidays

Job summary

Eagle Mark 4 is seeking a motivated Product Support Sales Representative in Pittsburgh, PA to identify prospects, build relationships, and drive revenue for terminal tractor equipment, parts, service, and rental solutions. You will generate leads, prepare quotations, and coordinate with internal teams to deliver an outstanding customer experience.

You will meet sales goals, stay current on product offerings, and leverage Salesforce to manage opportunities while collaborating across departments

Qualifications

• High School Diploma or equivalent.
• Bachelor's degree in Business or related field preferred.
• Two or more years of outside sales experience.
• Experience selling industrial equipment, heavy equipment, material handling equipment, terminal tractors, transportation equipment, or related products preferred.
• Valid Driver's License and driving record acceptable to insurance company.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Ability to develop and maintain strong customer relationships.
• Demonstrated ability to prospect, negotiate, and close sales opportunities.
• Minimal travel outside of territory (trade shows, training).
• Smart dress and a professional appearance.

Responsibilities

• Arranges appointments with customers which include pre-arranged appointments or cold calls.
• Consistently works toward acquiring new business by generating leads, following up on them, and networking through current customers.
• Engages customers by adapting to their buying style, incorporating proven sales techniques and a consultative approach to effectively demonstrate products, services, and equipment solutions.
• Identifies, qualifies, and develops opportunities for new terminal tractor equipment sales within the assigned territory.
• Prepares and presents equipment quotations, proposals, specifications, financing options, and total cost of ownership discussions to prospective customers.
• Collaborates with other internal department staff members as needed, working closely with all company divisions to develop cross-selling strategies and ensure a great customer experience.
• Maintains regular communication with the Service and Rental Departments to resolve and troubleshoot customer issues as quickly as possible.
• Initiates and processes sales orders in SAGE for parts purchases and coordinates with internal teams to support equipment sales transactions.
• Meets customer expectations for continued support and follow up after sales are finalized, including equipment deliveries, customer training and orientation, service schedules, warranty discussions, rental contracts, and delivery documentation.
• Maintains a thorough understanding of the company's equipment offerings, product features, competitive advantages, and industry trends.
• Identifies equipment sales opportunities within the customer base and logs information into Salesforce CRM.
• Works closely with the Sales Manager to develop strategies for increasing market penetration and growing equipment, parts, service, and rental revenue.
• Meets with Sales Manager to review Sales Representative Scorecard each month.
• Attends team meetings to review department goals and strategies as required.
• Works with Sales Manager to develop annual sales goals and works toward meeting them.
• Consistently monitors territory by making sales calls daily.
• Uses Salesforce CRM to track daily customer interactions, sales opportunities, customer activity, and sales pipeline progression.
• Maintains professionalism on the job at all times.
• Is reliable and punctual in reporting for work as scheduled.
• Performs other duties of a similar nature as required.

Skills

Prospecting

Negotiation

Relationship building

Communication

Independent work

Team collaboration

Detail oriented

Sales planning

Customer service

Education

High School Diploma or equivalent

Bachelor's degree in Business or related field

Tools

Salesforce CRM

Microsoft Office Suite

SAGE

Job description

Are you ready to jump-start your career?

Interested in working at Eagle Mark 4? We are looking for people who are ready to take the next step in their careers who share our commitment in providing excellent customer service.

• Paid on-the-job training every year. We invest in employee self-deelopment with industry-leading training opportunities


• Company-provided vehicle that you can take home


• Company-provided phone


• Tool loans


• Cutting-edge technology issued to every technician

Company Values

Safety - Lead by example to promote workplace safety. Exhibit genuine interest that each team member returns home safely every day.

Positive Attitude - Customer-focused, can-do spirit. Committed to supporting the stakeholders.

Self-Development - Exhibit intellectual curiosity and continuous self-development both professionally and personally.

Teamwork - Possess a collaborative mindset and shared sense of purpose that focuses on greater overall outcomes.

Integrity - Act with honesty, respect, trust, and thoughtfulness for all coworkers, customers, and partners; believe in Vision and Mission.

Community Service - Support and participate in activities and initiatives that help others.

Our Culture: The EM4 Difference

• We embrace a work-life balance


• Safety is standard!


• We invest in technology so you have the best tools for the job.


• Leadership that has the team's back. No one gets left behind.


• Our growing company provides many advancement opportunities.


• Everyone has what they need to make a difference.

Location

Pittsburgh, PA

Job Id:339

# of Openings:1

Location: Pittsburgh, PA

The Product Support Sales Representative identifies all prospects in an assigned territory, evaluating the resources needed to develop business relationships. They develop sales strategies, proposals, and forecasts, selling approved products and services. The Sales Representative works strategically with customers to provide solutions that meet their terminal tractor needs, including new equipment sales, parts, service, and rental solutions, while building long-term customer relationships and driving revenue growth.

Job Duties

• Arranges appointments with customers which include pre-arranged appointments or cold calls.


• Consistently works toward acquiring new business by generating leads, following up on them, and networking through current customers.


• Engages customers by adapting to their buying style, incorporating proven sales techniques and a consultative approach to effectively demonstrate products, services, and equipment solutions.


• Identifies, qualifies, and develops opportunities for new terminal tractor equipment sales within the assigned territory.


• Prepares and presents equipment quotations, proposals, specifications, financing options, and total cost of ownership discussions to prospective customers.


• Collaborates with other internal department staff members as needed, working closely with all company divisions to develop cross-selling strategies and ensure a great customer experience.


• Maintains regular communication with the Service and Rental Departments to resolve and troubleshoot customer issues as quickly as possible.


• Initiates and processes sales orders in SAGE for parts purchases and coordinates with internal teams to support equipment sales transactions.


• Meets customer expectations for continued support and follow up after sales are finalized, including equipment deliveries, customer training and orientation, service schedules, warranty discussions, rental contracts, and delivery documentation.


• Maintains a thorough understanding of the company's equipment offerings, product features, competitive advantages, and industry trends.


• Identifies equipment sales opportunities within the customer base and logs information into Salesforce CRM.


• Works closely with the Sales Manager to develop strategies for increasing market penetration and growing equipment, parts, service, and rental revenue.


• Meets with Sales Manager to review Sales Representative Scorecard each month.


• Attends team meetings to review department goals and strategies as required.


• Works with Sales Manager to develop annual sales goals and works toward meeting them.


• Consistently monitors territory by making sales calls daily.


• Uses Salesforce CRM to track daily customer interactions, sales opportunities, customer activity, and sales pipeline progression.


• Maintains professionalism on the job at all times.


• Is reliable and punctual in reporting for work as scheduled.


• Performs other duties of a similar nature as required.

Qualifications

• High School Diploma or equivalent. Bachelor's degree in Business or related field preferred.


• Two or more years of outside sales experience.


• Experience selling industrial equipment, heavy equipment, material handling equipment, terminal tractors, transportation equipment, or related products preferred.


• Valid Driver's License and driving record acceptable to insurance company.


• Proficiency in Microsoft Office Suite.


• Ability to work independently and as part of a team.


• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.


• Ability to develop and maintain strong customer relationships.


• Demonstrated ability to prospect, negotiate, and close sales opportunities.


• Minimal travel outside of territory (trade shows, training).


• Smart dress and a professional appearance.


• Experience selling heavy equipment preferred but not required.

BENEFITS

• Health Benefits: Comprehensive benefits include medical, dental, vision along with additional plan options (opportunity to earn monthly premium discounts)


• Free Telehealth Benefits: Receive virtual medical care through Teledoc with a $0 copay, offering a convenient alternative to in-person visits


• Retirement Savings: 401(k) with employer match and profit-sharing eligibility


• Vacation/Holidays: 3 weeks PTO annually prorated in the first year, and 10 paid company holidays

Eagle Mark 4 is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are proud employers of Veterans, helping them navigate life's transitions and reach their fullest potential.