Product Support Engineer — Shape Stellar CX (Competitive Salary)

Usmobile; New York (NY); On-site; USD 18,000 - 35,000; Full time

Benefits offered by this job

Competitive above-market salary

Comprehensive health coverage

Free food, drinks, and many facilities

Dynamic and agile startup environment

Office amenities in Lahore

Job summary

US Mobile is seeking a Product Support Engineer to own the customer experience across chat, phone, and email. You will bridge customers with internal teams, troubleshoot issues, and drive solutions that improve satisfaction.

You’ll work in a dynamic startup, with competitive pay, comprehensive health coverage, free meals, and a modern Lahore office. Strong communication, empathy and a proactive mindset are essential to succeed.

Qualifications

• Bachelor's degree in a relevant field.
• IELTS or A-Levels required.
• Excellent written and verbal communication.

Responsibilities

• Bridge between customers and departments to ensure a unified CX.
• Define and implement a CX strategy across interactions.
• Collaborate with cross-functional teams to improve processes and products.
• Analyze feedback to identify pain points and opportunities.
• Monitor interactions to ensure alignment with human-centered values.
• Iterate on CX to drive positive changes based on insights.

Skills

Communication skills

Empathy

Teamwork

Proactive learner

Education

Bachelor's degree

IELTS or A-Levels

Job description

US Mobile is seeking a Product Support Engineer to own the customer experience across chat, phone, and email. You will bridge customers with internal teams, troubleshoot issues, and drive solutions that improve satisfaction.

You’ll work in a dynamic startup, with competitive pay, comprehensive health coverage, free meals, and a modern Lahore office. Strong communication, empathy and a proactive mindset are essential to succeed.