Product Experience Analyst — CX & Growth

Usmobile; New York (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Free meals & drinks

Vibrant startup culture

Job summary

US Mobile is seeking a Customer-Centric Product Experience Analyst to bridge customers with internal teams and shape our CX strategy across touchpoints. You will collaborate with product, engineering, and support to optimize processes, analyze feedback, and identify pain points that drive delightful, human-centered experiences for users.

The role requires strong communication, empathy, and the ability to work evenings/night shifts aligned to EST, within a fast-paced startup culture that values

Qualifications

• Bachelor's degree in a relevant field.
• Strong written and verbal communication.
• Demonstrated empathy and customer-centric mindset.
• Ability to collaborate across departments.
• Flexibility to work evening/night shifts (EST).
• Proactive attitude with a readiness to learn.

Responsibilities

• Bridge between customers and internal teams to ensure a unified CX journey.
• Define and implement a comprehensive CX strategy across interactions.
• Collaborate with cross-functional teams to optimize processes, products, and tech.
• Analyze customer feedback to identify pain points and opportunities.
• Monitor interactions to uphold human-centered values and brand standards.
• Iterate on the customer experience based on insights.

Skills

Communication skills

Empathy

Team collaboration

Cross-functional collaboration

Evenings/night shifts (EST)

Proactive learning

Education

Bachelor's degree in a relevant field

Job description

US Mobile is seeking a Customer-Centric Product Experience Analyst to bridge customers with internal teams and shape our CX strategy across touchpoints. You will collaborate with product, engineering, and support to optimize processes, analyze feedback, and identify pain points that drive delightful, human-centered experiences for users.

The role requires strong communication, empathy, and the ability to work evenings/night shifts aligned to EST, within a fast-paced startup culture that values