Platform Support Specialist (Fully Remote)

Puzzle; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Generous PTO

Health insurance subsidy

Paid training

Job summary

Puzzle operates a growing digital platform that connects users and creators, with a focus on support and product improvement. The company has a collaborative, customer-focused culture where individual contributors directly shape user experience.

You will own inquiries, troubleshoot across web and mobile, document steps, and escalate defects to the appropriate teams. The role offers a competitive USD salary, annual reviews, generous PTO, health insurance subsidy, and paid training for growth.

Qualifications

• 2+ years in customer or technical support for a consumer app.
• Strong written communication and case management skills.
• Experience with ticketing systems and web/mobile troubleshooting.

Responsibilities

• Own account, access, feature, and transaction inquiries through resolution.
• Troubleshoot across web and mobile, documenting steps and device details.
• Escalate defects and safety concerns to the proper teams.

Skills

Web & mobile troubleshooting

Strong written communication

Case management

Tools

Ticketing systems

CRM systems

Job description

• Own account, access, feature, and transaction inquiries through resolution.
• Troubleshoot across web and mobile, documenting steps and device details.
• Escalate defects and safety concerns to the proper teams.

Requirements:

• 2+ years in customer or technical support for a consumer app.
• Strong written communication and case management skills.
• Experience with ticketing systems and web/mobile troubleshooting.
• Competitive USD salary with annual reviews.
• Generous PTO and health insurance subsidy.
• Paid training and certifications for growth.

Puzzle operates a growing digital platform that connects users and creators, with a focus on support and product improvement. The company has a collaborative, customer-focused culture where individual contributors directly shape user experience.