CX-Centric Product Experience Analyst

Usmobile; New York (NY); On-site; USD 3,600 - 5,800; Full time

Benefits offered by this job

Comprehensive Health Coverage

Free Meals & Drinks

Vibrant Startup Culture

Job summary

US Mobile seeks a Product Experience Analyst in Karachi to elevate every customer touchpoint and bridge customers with internal teams. You will shape a holistic CX strategy that aligns product, support, and operations around the user.

Collaborating across departments, you will analyze feedback, measure success, and drive improvements that reflect our human-centered brand. Strong communicator, team player, and proactive learner thrive here.

Qualifications

• Bachelor's degree in a relevant field.
• Excellent written and verbal communication.
• Demonstrated empathy and customer-centric mindset.
• Able to collaborate across departments.
• Ability to work evening/night shifts (EST).
• Proactive, quick learner and adaptable.

Responsibilities

• Bridge between customers and departments to ensure a unified customer experience.
• Define and implement a comprehensive CX strategy.
• Collaborate with cross-functional teams to optimize processes, products, and technology.
• Analyze feedback to identify pain points and opportunities.
• Monitor interactions to uphold human-centered brand values.
• Continuously improve customer experience based on insights.

Skills

Communication skills

Empathy

Teamwork

Cross-functional collaboration

Flexible shifts

Proactive learner

Education

Bachelor's degree in a relevant field

Job description

US Mobile seeks a Product Experience Analyst in Karachi to elevate every customer touchpoint and bridge customers with internal teams. You will shape a holistic CX strategy that aligns product, support, and operations around the user.

Collaborating across departments, you will analyze feedback, measure success, and drive improvements that reflect our human-centered brand. Strong communicator, team player, and proactive learner thrive here.