Product Support Engineer: Root-Cause & Reliability

Generac Power Systems Inc; Beaver Dam (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Generac Power Systems Inc seeks a Product Support Engineer to drive root-cause analysis, resolve escalations, and implement engineering solutions across cross-functional teams including Service, Operations, and Product Development Engineering.

The role emphasizes escalation process ownership, BOM accuracy, and continuity of support for C&I products. Strong problem solving and ECN management are essential to reduce warranty costs and improve product reliability.

Qualifications

• Bachelor's degree in engineering or related field required.
• 5+ years of engineering experience required.
• Experience with ECNs and BOM accuracy required.
• Strong problem-solving and root cause analysis skills.

Responsibilities

• Provide daily technical support to Operations (line builds, start-up, test, PPAP/first articles, build issues).
• Coordinate fast-turn fixes and interim containments, then drive permanent corrective actions.
• Partner with plant leadership to ensure BOM, routings, and drawings reflect current build standard.
• Support 8D, root cause analysis, interim and permanent corrective actions, and reliability analyses.

Skills

Root cause analysis

8D problem solving

Cross-functional collaboration

Lifecycle product support

Documentation control

Education

Bachelor's degree in Engineering or related field

Tools

SAP

Windchill

PLM/ERP proficiency

Job description

Generac Power Systems Inc seeks a Product Support Engineer to drive root-cause analysis, resolve escalations, and implement engineering solutions across cross-functional teams including Service, Operations, and Product Development Engineering.

The role emphasizes escalation process ownership, BOM accuracy, and continuity of support for C&I products. Strong problem solving and ECN management are essential to reduce warranty costs and improve product reliability.