Product Support Engineer: Root-Cause & ECN Lead

DR Power LLP

Beaver Dam, Northern (WI, KY)

Hybrid

USD 95,000 - 120,000

Full time

14 days+

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Job summary

Generac is seeking a Product Support Engineer to drive escalation processes, optimize BOM accuracy, and implement robust corrective actions across production and service. The role collaborates with Operations, Quality, Supply Chain, and Product Development to reduce warranty costs and improve field performance.

Ideal candidates have a Bachelor's in engineering, 5+ years of experience, and strong experience with ECNs, 8D processes, and PLM/ERP tools.

Qualifications

Bachelor's Degree in Engineering or related field required.
Strong BOM/ECN management for ETO/CTO/SEQ products and SAP/Windchill or equivalent PLM/ERP proficiency.
Experience with structured problem-solving (8D) and root cause analysis to reduce warranty and improve FPY.

Responsibilities

Provide daily technical support to Operations including line builds, start-up, test, and first articles; triage defects.
Coordinate fast-turn fixes and drive permanent corrective actions.
Collaborate with plant leadership to ensure BOM accuracy and reflect current build standards for C&I products.
Manage material lifecycle, E&O, and cannibalization impacts.
Lead 8D, root cause analysis, interim and permanent corrective actions, and reliability analyses.