Product Support Engineer, Power Systems

Generac Power Systems Inc; United States; On-site; USD 90,000 - 110,000; Full time

Job summary

Generac Power Systems Inc. seeks a Product Support Engineer to drive root cause analysis and lifecycle support for our product lines, collaborating with Operations, Supply Chain, and Product Development to implement rapid, evidence-based engineering solutions.

Responsibilities include daily technical support on shop-floor issues, coordinating fast-turn fixes, maintaining BOM accuracy, leading 8D/ECN activities, and driving continuous improvement to reduce warranty costs and improve MTBF across

Qualifications

• Bachelor's Degree in Engineering or related field.
• 5 years of engineering experience.

Responsibilities

• Provide daily technical support to Operations, triaging defects and barriers.
• Coordinate fast-turn fixes and implement permanent corrective actions.
• Maintain BOM accuracy and reflect current build standards for products.
• Lead 8D/problem-solving activities and ECN management from ID to release.
• Collaborate with Product Management, NPD, Compliance, and Supply Chain to standardize parts and improve DFMR/DTM.

Skills

Root cause analysis

Cross-functional collaboration

ECNs

8D problem solving

PLM/ERP systems

Education

Bachelor's Degree in Engineering

Tools

SAP/Windchill/ERP

Job description

Generac Power Systems Inc. seeks a Product Support Engineer to drive root cause analysis and lifecycle support for our product lines, collaborating with Operations, Supply Chain, and Product Development to implement rapid, evidence-based engineering solutions.

Responsibilities include daily technical support on shop-floor issues, coordinating fast-turn fixes, maintaining BOM accuracy, leading 8D/ECN activities, and driving continuous improvement to reduce warranty costs and improve MTBF across