Product Support Engineer - Escalations & Quality

Generac Power Systems; Beaver Dam (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Generac Power Systems is seeking a Product Support Engineer to drive root-cause resolutions for existing products, work with Operations, Supply Chain, and Product Development to implement improvements, and lead escalation processes for rapid issue resolution across multiple platforms.

The role emphasizes BOM accuracy, ECN management, and process improvements to reduce warranty costs and improve FPY while collaborating with cross-functional teams.

Qualifications

• Bachelor's degree in Engineering or related field.
• 5+ years engineering experience.
• Experience with BOM management and ECN processes.
• Familiarity with SAP/Windchill or ERP/PLM tools.

Responsibilities

• Provide daily technical support to Operations and resolve shop-floor issues.
• Coordinate corrective actions and drive containment to permanent fixes.
• Manage BOM accuracy and evolve build standards across products.
• Lead 8D, root cause analysis, and reliability improvements for field issues.

Skills

BOM management

FPY improvement

ECN management

8D problem solving

Change management

Cross-functional collaboration

Root cause analysis

Education

Bachelor's Degree in Engineering

Tools

SAP/Windchill

ERP systems

Job description

Generac Power Systems is seeking a Product Support Engineer to drive root-cause resolutions for existing products, work with Operations, Supply Chain, and Product Development to implement improvements, and lead escalation processes for rapid issue resolution across multiple platforms.

The role emphasizes BOM accuracy, ECN management, and process improvements to reduce warranty costs and improve FPY while collaborating with cross-functional teams.