Product Support & Escalation Engineer

Generac Power Systems; City of Berlin (WI); On-site; USD 85,000 - 100,000; Full time

Job summary

Generac Power Systems Inc. is seeking a Product Support Engineer to provide daily technical support to operations, manage escalation processes, and drive root-cause analysis and corrective actions across multiple functions.

The role emphasizes BOM integrity, ECN handling, and relentless cost and quality improvements. Ideal candidates have a Bachelor's in Engineering with at least five years of experience, plus hands-on experience with SAP/Windchill and PLM/ERP systems.

Qualifications

• Bachelor's Degree in Engineering or related field is required.
• Minimum of 5 years engineering experience is required.

Responsibilities

• Provide daily technical support to Operations including line builds, start-up, test, and API/first articles; triage defects and remove barriers.
• Coordinate fast-turn fixes and interim containments; drive permanent corrective actions.
• Partner with plant leadership to ensure BOMs, routings, and drawings reflect current build standards for C&I products.
• Manage material life cycle including E&O and cannibalization impacts.
• Support Sustaining org with 8D, root cause analysis, interim and permanent corrective actions, and reliability analyses.
• Support configuration management for assigned products (ETO/CTO, SEQ); ensure BOM accuracy across planning/production/service variants.
• Chair and drive supplier-driven changes; manage ECNs from identification through validation and release.
• Collaborate with Product Management, NPD/Systems Engineering, Compliance/Test, and Supply Chain to prevent recurrence and standardize parts/options.
• Foster cross-functional collaboration and lead continuous improvement in engineering processes.

Skills

BOM management

Root cause analysis

8D problem solving

Cross-functional collaboration

Process improvement

Escalation handling

Education

Bachelor's Degree in Engineering

Tools

SAP

Windchill

PLM/ERP systems

Job description

Generac Power Systems Inc. is seeking a Product Support Engineer to provide daily technical support to operations, manage escalation processes, and drive root-cause analysis and corrective actions across multiple functions.

The role emphasizes BOM integrity, ECN handling, and relentless cost and quality improvements. Ideal candidates have a Bachelor's in Engineering with at least five years of experience, plus hands-on experience with SAP/Windchill and PLM/ERP systems.