Product Support Engineer: Escalation & Reliability Expert

Generac; Town of Berlin (WI); On-site; USD 95,000 - 125,000; Full time

Job summary

Generac seeks a Product Support Engineer to lead root-cause analysis and rapid engineering solutions for escalated design issues. You will work across Service, Operations, Supply Chain, and Product Development to implement durable fixes and lifecycle support.

The role emphasizes cross-functional collaboration, 8D problem solving, and structured corrective actions to improve FPY and reduce warranty costs, while maintaining BOM accuracy across platforms.

Qualifications

• Bachelor's degree in Engineering or related field.
• 5 years of engineering experience.

Responsibilities

• Provide daily technical support to Operations (line builds, start-up, test, PPAP/first articles, build issues).
• Coordinate fast-turn fixes and interim containment, then drive permanent corrective actions.
• Partner with plant leadership to reflect current build standards for C&I products.
• Contribute to 8D, root cause analysis, ICA and PCA to improve field performance and reduce rework/warranty.
• Chair/drive ECN processes from identification through release.
• Collaborate with Product Management and Supply Chain to prevent recurrence and mature design-for-reliability.

Skills

Root cause analysis

Cross-functional collaboration

Problem solving

Process improvement

8D / structured problem-solving

ECN management

BOM/Configuration management

PLM/ERP systems

Education

Bachelor's Degree in Engineering

Tools

SAP

Windchill

ERP systems

Job description

Generac seeks a Product Support Engineer to lead root-cause analysis and rapid engineering solutions for escalated design issues. You will work across Service, Operations, Supply Chain, and Product Development to implement durable fixes and lifecycle support.

The role emphasizes cross-functional collaboration, 8D problem solving, and structured corrective actions to improve FPY and reduce warranty costs, while maintaining BOM accuracy across platforms.