Product Support Engineer: Robotics & IoT Systems

Botrista, Inc.

San Francisco (CA)

On-site

USD 100,000 - 120,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical insurance

Dental and Vision insurance

Paid time off

Holidays

401K

Office in SF

Free beverages and snacks

Job summary

Botrista in San Francisco is seeking a hands-on Product Support Engineer to investigate complex technical issues and support system integrations across hardware and software. You will serve as the frontline technical representative, working with customers and internal teams to drive resolution and improve reliability.

Join a team at the intersection of robotics, embedded systems, and cloud software, with opportunities to influence product experience.

Qualifications

Bachelor's degree in a technical field or equivalent practical experience.
Strong systems thinking and ability to understand hardware, software, and connected systems.
Hands-on programming or scripting to read, debug, and modify code.

Responsibilities

Serve as a technical bridge between internal/external stakeholders and Engineering.
Own complex technical issues from initial investigation to resolution.
Troubleshoot connected automation systems across hardware, software, networking, and cloud technologies.
Analyze telemetry, logs, and machine behavior to identify root causes.
Visit customer sites as needed to understand workflows and field needs.