Robotics Tech Support Engineer: Diagnostics & Automation

Simbe; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Simbe Robotics is seeking a Technical Support Analyst to investigate and resolve issues across robotic and software systems. You will work with diagnostics, telemetry, logs, and monitoring tools to diagnose root causes and drive resolution with Engineering and Operations.

You will help shape support processes, build tooling, and document runbooks in a remote-friendly environment. The role emphasizes investigation quality and systemic thinking to improve how Simbe serves its retail customers

Qualifications

• Bachelor's degree or equivalent practical experience.
• Demonstrated technical troubleshooting ability for hardware, software, or systems.
• Ability to analyze telemetry data, logs, and operational metrics to diagnose root causes.
• Experience using scripting (Python, SQL, bash, or similar) or automation tools to reduce manual work.
• Demonstrated ability to use AI tools and agents to accelerate investigation and analysis workflows.
• Strong analytical thinking and methodical approach to problem-solving.
• Excellent written communication — ability to document clearly and communicate technical findings to non-technical stakeholders.
• Comfortable learning new systems and tooling quickly.

Responsibilities

• Customer Issue Investigation and Resolution - Investigate and resolve incoming customer issues using internal diagnostics, system data, logs, and support tooling.
• Technical Troubleshooting - Reproduce and analyze reported issues with rigor; gather relevant data and diagnostic context; work with Engineering and Operations to resolve issues.
• Automation and Workflow Tooling - Build scripts, automations, or lightweight tools to accelerate investigation workflows and reduce manual effort; use AI tools in workflows.
• Pattern Identification and Systemic Issues - Identify recurring issues and surface to Engineering and Product with data and context.
• Support Operations and Documentation - Contribute to internal runbooks, documentation, and escalation procedures.
• Cross-Team Collaboration - Work with Engineering, Product, and Operations in a remote-first environment.

Skills

Technical troubleshooting

Telemetry analysis

Scripting

AI tooling

Analytical thinking

Written communication

Learning new systems

Education

Bachelor's degree or equivalent

Tools

Jira Service Management

Python

SQL

Job description

Simbe Robotics is seeking a Technical Support Analyst to investigate and resolve issues across robotic and software systems. You will work with diagnostics, telemetry, logs, and monitoring tools to diagnose root causes and drive resolution with Engineering and Operations.

You will help shape support processes, build tooling, and document runbooks in a remote-friendly environment. The role emphasizes investigation quality and systemic thinking to improve how Simbe serves its retail customers