Robotics Technical Support Engineer (AI & Automation)

OSARO; Emeryville (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision, and commuter benefits

Generous PTO

401(k) retirement plan

Paid parental leave

Job summary

OSARO is seeking a Technical Support Engineer to join their team in Emeryville, California. In this role, you will ensure the smooth operation of cutting-edge AI-based robotic solutions while collaborating across teams. The ideal candidate has a Bachelor's degree, 3+ years of experience in technical support, and strong problem-solving skills.

This full-time, on-site position offers various benefits including health insurance, generous PTO, and a 401(k) retirement plan. Remote work is not an option.

Qualifications

• 3+ years of technical support or software development experience.
• Basic familiarity with Unix systems.
• Basic understanding of software, system, and application logs.

Responsibilities

• Handle incoming support requests via Zendesk tickets and phone calls.
• Monitor system performance and operational metrics.
• Utilize Python scripts and SQL queries to troubleshoot complex issues.

Skills

Problem-solving

Analytical skills

Written communication

Verbal communication

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Tools

Python

SQL

Grafana

Job description

OSARO is seeking a Technical Support Engineer to join their team in Emeryville, California. In this role, you will ensure the smooth operation of cutting-edge AI-based robotic solutions while collaborating across teams. The ideal candidate has a Bachelor's degree, 3+ years of experience in technical support, and strong problem-solving skills.

This full-time, on-site position offers various benefits including health insurance, generous PTO, and a 401(k) retirement plan. Remote work is not an option.