Robotics Platform Product Support Engineer

Intuitive; Sunnyvale (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Intuitive in Sunnyvale, CA is seeking a Product Support Engineer to provide operational and service engineering support for Robotic System and Integrated Digital Platforms. The role involves resolving real-time field escalations, developing technical service content, and evaluating field issues to drive product and service improvements.

You will liaise between Engineering, Quality, Manufacturing and various internal/external Service teams, contributing to robust service workflows, documentation,

Responsibilities

• Provide real-time troubleshooting support of Tier-3 escalations from internal customers.
• Provide problem-solving acumen to analyze system anomalies, advise on resolution path and communicate updates to stakeholders.
• Support robotic platform software and hardware product development, validation, documentation, and deployment strategies.
• Design and maintain servicing workflow content and integrate into Service Applications with Technical Writing and App Development teams.
• Develop service procedures, technical bulletins, training materials and other technical documentation.
• Develop, manage and support troubleshooting of field engineering infrastructure portfolio including IT operations and service software applications.
• Facilitate failure investigations, data collection and analysis with engineering to identify product design and quality improvements.
• Identify and assist training teams in delivering training for global service personnel.
• Provide technical support for Quality/Post-Market Surveillance activities (Field Actions, CAPAs).

Job description

Intuitive in Sunnyvale, CA is seeking a Product Support Engineer to provide operational and service engineering support for Robotic System and Integrated Digital Platforms. The role involves resolving real-time field escalations, developing technical service content, and evaluating field issues to drive product and service improvements.

You will liaise between Engineering, Quality, Manufacturing and various internal/external Service teams, contributing to robust service workflows, documentation,