Product Success Lead: Scale Adoption & Impact

zocks; Denver (CO); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Parental leave

Health benefits

Job summary

Zocks in Denver is seeking a Manager of Product Success to lead a growing team focused on activating SMB customers and expanding product adoption. You will recruit, mentor, and guide a high-caliber team of Product Advisors, partnering with Product, Marketing, and Sales to ensure customers realize value from Zocks.

You will build scalable programs, monitor adoption metrics, and drive time-to-value for new customers while aligning with GTM and Product leadership.

Qualifications

• 6+ years of experience in scale customer success, implementation, activation or similar, with 3+ years direct people leadership experience building and managing a team.
• Prior experience in a wealthtech/fintech company or financial services firm is a plus
• Creative, systematic thinker: You continuously think about how to scale or automate workstreams over time.
• Proactive problem solver: You identify trends and use them to uncover improvement opportunities and standardize best practices.
• Builder mentality: You are adaptable and comfortable operating in a fast-paced, ambiguous, high-growth environment.
• Fluency in modern customer success motions including onboarding and implementation, product activation, value realization, and customer engagement.
• Strong interest in AI and how it will transform wealth management and financial services.

Responsibilities

• Build and lead the Product Success Specialists Team, recruiting, mentoring, and managing a team, setting a high bar for customer engagement and product expertise.
• Provide actionable feedback and create clear paths for growth.
• Track and drive key adoption metrics and develop data-driven adoption strategies and playbooks with GTM and Product leadership.
• Drive product adoption and utilization by accelerating time-to-value for new SMB customers and delivering scalable programs that educate customers on best practices.
• Build a repeatable methodology to monitor many SMB accounts, identify opportunities to improve configuration and utilization, and conduct advisory sessions to deepen adoption.
• Partner with Sales and Account Management to identify expansion opportunities in existing customers.
• Create scalable one-to-many solutions for product education and activation and collaborate with Product on UX/onboarding improvements.

Skills

Team leadership

Customer success

Data-driven adoption

Strategic thinking

Problem solving

Job description

Zocks in Denver is seeking a Manager of Product Success to lead a growing team focused on activating SMB customers and expanding product adoption. You will recruit, mentor, and guide a high-caliber team of Product Advisors, partnering with Product, Marketing, and Sales to ensure customers realize value from Zocks.

You will build scalable programs, monitor adoption metrics, and drive time-to-value for new customers while aligning with GTM and Product leadership.