Product Strategy Intern: Shape a Next-Gen Contact Center

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Intercontinental Exchange, Inc. in Jacksonville offers an ICE Internship Program focusing on hands-on projects that shape our business with professional development and networking opportunities.

The Product Strategy Intern will support strategy for a Contact Center spanning customer service, collections, and loss mitigation, with responsibilities spanning workflow documentation and performance analysis.

Qualifications

• Must be currently enrolled in a degree program and advancing to their junior year
• Ability to break down complex operational problems into structured solutions
• Strong written and verbal communication skills
• Ability to translate data into business insights

Responsibilities

• Drive strategy for a Contact Center including customer service, collections, and loss mitigation
• 2nd description
• Document workflows across customer service, collections, and loss mitigation
• Evaluate mortgage servicing contact center performance metrics to identify efficiency gaps
• Assess how technology can be leveraged to automate manual tasks
• Perform additional duties and contribute to projects as assigned

Skills

Data analysis

Business insights

Communication

Problem solving

Education

Junior-year undergraduate

Job description

Intercontinental Exchange, Inc. in Jacksonville offers an ICE Internship Program focusing on hands-on projects that shape our business with professional development and networking opportunities.

The Product Strategy Intern will support strategy for a Contact Center spanning customer service, collections, and loss mitigation, with responsibilities spanning workflow documentation and performance analysis.