Summer Internship Program 2027 - Product Strategy Intern

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Intercontinental Exchange, Inc. in Jacksonville offers an ICE Internship Program focusing on hands-on projects that shape our business with professional development and networking opportunities.

The Product Strategy Intern will support strategy for a Contact Center spanning customer service, collections, and loss mitigation, with responsibilities spanning workflow documentation and performance analysis.

Qualifications

• Must be currently enrolled in a degree program and advancing to their junior year
• Ability to break down complex operational problems into structured solutions
• Strong written and verbal communication skills
• Ability to translate data into business insights

Responsibilities

• Drive strategy for a Contact Center including customer service, collections, and loss mitigation
• 2nd description
• Document workflows across customer service, collections, and loss mitigation
• Evaluate mortgage servicing contact center performance metrics to identify efficiency gaps
• Assess how technology can be leveraged to automate manual tasks
• Perform additional duties and contribute to projects as assigned

Skills

Data analysis

Business insights

Communication

Problem solving

Education

Junior-year undergraduate

Job description

Job Description

The ICE Internship Program offers a dynamic opportunity to combine hands‑on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference.

Beyond your day‑to‑day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries.

The Product Strategy Intern will help drive strategy for a Contact Center spanning customer service, collections, and loss mitigation.

Responsibilities

• Work with the team to drive strategy for a Contact Center, including capabilities across customer service, collections, and loss mitigation

• Document workflows across customer service, collections, and loss mitigation

• Evaluate mortgage servicing contact center performance metrics to identify efficiency gaps

• Assess how technology can be leveraged to automate manual tasks

• Perform additional duties and contribute to projects as assigned

Knowledge and Experience

• Must be currently enrolled in a degree program at an accredited university and be at least advancing to their junior year of study

• Ability to break down complex operational problems into structured solutions

• Strong written and verbal communication skills

• Ability to translate data into business insights

Internship Program Schedule

To accommodate varying academic calendars, the ICE Internship Program offers two schedule options:

• Option 1: May 24, 2027 – August 6, 2027

• Option 2: June 7, 2027 – August 20, 2027

Candidates will be asked to select their preferred session during the application process.

Please Note: Interns must be available to work full‑time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.