Mortgage Services Digital Projects Intern

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Jacksonville office

Professional development sessions

Job summary

Intercontinental Exchange, Inc. invites students to join the ICE Internship Program, a dynamic opportunity to work on projects that shape our business while gaining practical professional development.

As a Professional Services Intern, you will support implementation consultants delivering mortgage servicing solutions, helping keep projects organized, tested, and documented from kickoff through client handoff, with weekly sessions led by industry leaders.

Qualifications

• Must be currently enrolled in a degree program at an accredited university and be at least advancing to their junior year
• Clear written and verbal communication skills
• Strong organization and attention to detail
• Working knowledge of Excel, Word, PowerPoint, Teams, and SharePoint
• Familiarity with tracking tools such as Trello or Azure DevOps is a plus; no prior mortgage experience required

Responsibilities

• Track and review client implementation artifacts, such as questionnaires, configuration guides, and branding files, and flag anything late or incomplete
• Support user acceptance testing readiness by running test scripts, logging issues, and summarizing results
• Take notes at client kickoff meetings, walkthroughs, and working sessions, then send action items to the team
• Maintain configuration workbooks and update process documentation as the team finds gaps
• Learn core mortgage servicing concepts, including loan setup, payments, escrow and customer interactions.

Skills

Clear written and verbal communication

Organizational skills

Microsoft Office Suite

Trello

Azure DevOps

Education

Enrolled in a degree program; advancing to junior year

Tools

Trello

Azure DevOps

Job description

Intercontinental Exchange, Inc. invites students to join the ICE Internship Program, a dynamic opportunity to work on projects that shape our business while gaining practical professional development.

As a Professional Services Intern, you will support implementation consultants delivering mortgage servicing solutions, helping keep projects organized, tested, and documented from kickoff through client handoff, with weekly sessions led by industry leaders.