Product Specialist: Technical Lead for Product & Market

Chart, Inc.; New Prague (MN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

PTO

Medical, Dental and Vision insurance

Employer contributions to an HSA

Job summary

Chart, Inc. in New Prague, MN is seeking a Product Specialist responsible for design, performance, reliability, and support of their product line.

The ideal candidate will be highly motivated with excellent communication and interpersonal skills, who is also a nimble learner, able to shift direction and multitask. You will collaborate with customers, sales, engineers and site operations personnel; perform ECO/ECR changes; drive product quality and warranty improvements; support pricing decisions

Qualifications

• Bachelor’s degree in engineering or business management.
• 3–5 years of experience in sales and/or engineering and/or manufacturing.
• Strong interpersonal skills with ability to work with design, field operation and maintenance personnel.
• Understanding of heat transfer, thermodynamics, fluid flow, structures, mechanics of materials.

Responsibilities

• Support sales and marketing efforts to maximize sales / market share of products.
• Serve as a technical subject-matter expert for the product line and primary technical point of contact for Tech Service and the Product Manager.
• Create and process ECO/ECRs and temporary design deviations to communicate changes to product design and customer facing documentation.
• Improve product consistency and reduce variance and warranty claims by identifying and resolving defects across the organization.
• Lead value engineering efforts through engineering and CI teams.
• Develop and present internal and external training.
• Sponsor NPD efforts with engineering team.
• Manage warranty claims.
• Lead product related CAPA efforts as appropriate.
• Assist Product Manager in pricing decisions and contract structures.
• Utilize the S&OP process to ensure business needs will be met.

Skills

Interpersonal skills

Task management

Heat transfer knowledge

Thermodynamics

Structures

Mechanics of materials

Education

Bachelor’s degree in engineering or business management

Job description

Chart, Inc. in New Prague, MN is seeking a Product Specialist responsible for design, performance, reliability, and support of their product line.

The ideal candidate will be highly motivated with excellent communication and interpersonal skills, who is also a nimble learner, able to shift direction and multitask. You will collaborate with customers, sales, engineers and site operations personnel; perform ECO/ECR changes; drive product quality and warranty improvements; support pricing decisions