Product Specialist

Lithia Motors; Moon Township (Allegheny County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Driveway Subaru of Moon Township is seeking a polished Product Specialist to join our sales team. You will demonstrate features, educate customers, and ensure a smooth delivery experience.

The role emphasizes customer focus, strong communication, and tech-savvy skills. You’ll work with the sales and service staff, assist with vehicle tracking, and support post-delivery follow-ups to boost satisfaction.

Qualifications

• High School diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to conduct engaging vehicle demonstrations.
• Polished, professional appearance and demeanor.
• Valid driver's license with clean record.
• Technically inclined with aptitude to explain features.

Responsibilities

• Assists salespeople with moving vehicle schedule for delivery to and from prep department.
• Ensures all models are displayed on showroom floor as directed by Sales Management.
• Effectively and Efficiently Performs Detailed Customer Education and Delivery on all models.
• Ensures that vehicle has met all pre-delivery checklist requirements.
• Assesses customer knowledge and priorities to personalize delivery for every customer experience.
• Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
• Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations.
• Resolves customer inquiries for vehicle technology issues.
• Directs customers to additional information resources.
• Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop).
• Efficiently and Effectively Trains Team Members on Key Vehicle Technologies.
• Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
• Effectively Assists Sales Department in Vehicle Tracking.

Skills

Outgoing personality

Professional demeanor

Product demonstrations

Customer focus

Strong communication

Tech savvy

Detail oriented

Organized

Valid driver's license

Education

High school diploma

Job description

Dealership:L0326 Driveway Subaru of Moon TownshipSubaru of Moon TownshipNow Welcoming: Product SpecialistsPay: $18-$20/hrWhy Join Our Team?We are looking for a polished and professional candidate who can provide a top-notch customer experience. As a Product Specialist, you will be an important member of our sales team.Product Specialists are responsible for maintaining good customer relationships that contribute to customer satisfaction.We are looking to grow our next All-Star!What You'll DoAssists salespeople with moving vehicle schedule for delivery to and from prep department.Ensures all models are displayed on showroom floor as directed by Sales Management.Effectively and Efficiently Performs Detailed Customer Education and Delivery on all modelsEnsures that vehicle has met all pre-delivery checklist requirementsAssesses customer knowledge and priorities to personalize delivery for every customer experienceExplains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retentionFollows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operationsResolves customer inquiries for vehicle technology issuesDirects customers to additional information resourcesConducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop)Efficiently and Effectively Trains Team Members on Key Vehicle TechnologiesTrains the sales and service staff on key technologies and how to best explain and demonstrate them to a customerEffectively Assists Sales Department in Vehicle TrackingWhat You'll BringOutgoing personalityPolished and professionalAbility to provide an engaging product demonstrationTechnologically savvyDetail-oriented and organizedCustomer-focusedStrong communication skillsValid Driver's License with acceptable driving recordTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.