Product-Savvy Customer Support Specialist

Rippling; El Paso (TX); On-site; USD 46,000 - 49,000; Full time

Job summary

Rippling is actively seeking a customer-focused support professional in El Paso, TX to join our team. You will become a product expert, handling customer issues from start to finish, and collaborate with Product and Engineering to relay feedback for product improvements.

The role requires strong English communication, problem-solving and time management skills, with a PST/MDT work window and in-office expectations for local candidates.

Qualifications

• Proficient in English; written and verbal communication skills.
• Demonstrated experience solving problems with attention to detail.
• Organizational skills and improving processes.
• Flexibility with changing duties and responsibilities.
• Time management and prioritization abilities.

Responsibilities

• Become a product expert with high level knowledge to assist customers and colleagues.
• Own customer issues from start to finish in a fast-paced environment.
• Respond promptly to inquiries via email, chat, or video conferencing.
• Resolve issues by understanding the problem, selecting best solution, and following up.
• Document and track interactions using the CRM system.
• Gather customer feedback and share insights with Product and Engineering teams.
• Stay updated on company policies and product updates for accurate information.
• Work under time constraints to meet client needs and deadlines.
• Deliver exceptional service and go the extra mile in every interaction.

Skills

English proficiency

Problem solving

Organizational skills

Time management

Attention to detail

Adaptability

Job description

Rippling is actively seeking a customer-focused support professional in El Paso, TX to join our team. You will become a product expert, handling customer issues from start to finish, and collaborate with Product and Engineering to relay feedback for product improvements.

The role requires strong English communication, problem-solving and time management skills, with a PST/MDT work window and in-office expectations for local candidates.