Global Travel Support Specialist: Fast-Paced & Impactful

Rippling; San Francisco (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Rippling is expanding its Travel Support team in San Francisco to help customers maximize Rippling’s Travel Product. You will resolve issues, communicate effectively, and collaborate with internal teams to remove barriers for travelers.

We seek a candidate with 3+ years in travel-related customer-facing roles, strong English, problem-solving skills, and a willingness to work across time zones. Office-based role with competitive salary and benefits.

Qualifications

• Required: proficient in English with strong communication skills.
• 3+ years in a travel-related customer-facing role.
• Detail-oriented with problem-solving ability.
• Strong organization and process-improvement mindset.
• Adaptable to changing duties and priorities.
• Nice to have: GDS experience and IATA accreditation.

Responsibilities

• Support Rippling customers and resolve issues related to Travel Products.
• Own customer issues from start to finish in a fast-paced setting.
• Use phone, chat, email, and video to optimize the Travel Product.
• De-escalate issues leveraging domain expertise.
• Document product functionality and country nuances; train Global Support.
• Become a product expert and a go-to resource for customers and colleagues.
• Identify improvement areas and collaborate with Product/Engineering for automation.
• Work to meet schedules and deadlines to satisfy client needs.

Skills

English proficiency

Travel support experience

Problem solving

Organizational skills

Time management

GDS experience

IATA accreditation

Job description

Rippling is expanding its Travel Support team in San Francisco to help customers maximize Rippling’s Travel Product. You will resolve issues, communicate effectively, and collaborate with internal teams to remove barriers for travelers.

We seek a candidate with 3+ years in travel-related customer-facing roles, strong English, problem-solving skills, and a willingness to work across time zones. Office-based role with competitive salary and benefits.