Product Researcher — UX Insight & Strategy

Pitney Bowes; New Jersey; Híbrido; USD 90.000 - 130.000; Tempo integral

Resumo da vaga

Pitney Bowes is seeking a Product Researcher to uncover customer jobs, translate insights into product direction, and partner with product, engineering, data, and go‑to‑market teams across PLG and SLG software.

You will report to the Head of Design, Experience Design, within a 20‑designer Experience Design organization, and work in a hybrid role. This role emphasizes field research, usability testing, and evidence‑based decisions.

Qualificações

• 3–5 years of applied UX, product, or design research experience.
• Fluency across qualitative and quantitative methods — interviews, field research, surveys, usability testing, concept testing.
• Strong moderation skills that surface actual customer behavior.
• Experience with moderated and unmoderated remote research.
• Familiarity with research and analytics tools such as UserTesting, dscout, Power BI, FullStory, or Pendo.

Responsabilidades

• Conduct interviews, field visits, and surveys to identify customer jobs and unmet product needs.
• Observe customers in context across warehouses, mailrooms, back offices, and mobile environments, documenting workflows and behaviors.
• Design and run concept tests, usability tests, and benchmarking studies, selecting methods based on the decision and timeline.
• Build and maintain personas and journey maps used in day‑to‑day product decisions.

Conhecimentos

Applied UX research

Mixed-methods research

Moderation skills

Remote research

Research tools familiarity

Formação

Bachelor’s degree

Ferramentas

UserTesting

dscout

Power BI

FullStory

Pendo

Descrição da vaga

Pitney Bowes is seeking a Product Researcher to uncover customer jobs, translate insights into product direction, and partner with product, engineering, data, and go‑to‑market teams across PLG and SLG software.

You will report to the Head of Design, Experience Design, within a 20‑designer Experience Design organization, and work in a hybrid role. This role emphasizes field research, usability testing, and evidence‑based decisions.