Hybrid Product Researcher - Discovery & Customer Insights

Pitney Bowes; Shelton (CT); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Pitney Bowes is seeking a Product Researcher to apply mixed‑methods research, uncover customer jobs, and guide product direction. You will partner daily with product management, engineering, data, and go‑to‑market teams across PLG and SLG software.

You will work within an Experience Design organization of 20 designers, reporting to the Head of Design. Hybrid roles and field research are typical in this team.

Qualifications

• 3–5 years of applied UX, product, or design research experience.
• Bachelor’s degree in a related field or equivalent practical experience.
• Fluency across qualitative and quantitative methods with sound judgment about method selection.
• Working knowledge of survey design and basic quantitative analysis.
• Strong moderation skills that surface actual customer behavior.
• Experience with moderated and unmoderated remote research.
• Familiarity with research and analytics tools such as UserTesting, dscout, Power BI, FullStory, or Pendo.

Responsibilities

• Conduct interviews, field visits, and surveys to identify customer jobs and unmet product needs.
• Observe customers in context across warehouses, mailrooms, back offices, and mobile environments, documenting workflows and behaviors.
• Contribute to market and audience research to understand segment differences and product comparisons.
• Translate findings into insights that define product opportunities.
• Design and run concept tests, usability tests, and benchmarking studies.
• Identify and track experience metrics that show whether a product is working as intended.
• Analyze product data alongside qualitative evidence to size problems and guide further research.
• Build personas and journey maps used in day‑to‑day product decisions.

Skills

UX research

Qualitative methods

Quantitative methods

Moderation

Remote research

Education

Bachelor’s degree in a related field

Advanced degree (preferred)

Tools

UserTesting

dscout

Power BI

FullStory

Pendo

Job description

Pitney Bowes is seeking a Product Researcher to apply mixed‑methods research, uncover customer jobs, and guide product direction. You will partner daily with product management, engineering, data, and go‑to‑market teams across PLG and SLG software.

You will work within an Experience Design organization of 20 designers, reporting to the Head of Design. Hybrid roles and field research are typical in this team.