Product Researcher: Customer Insights & Strategy

Pitney Bowes; Massachusetts; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

PB Benefits

Wellbeing programs

Job summary

Pitney Bowes is seeking a Product Researcher who uses mixed-methods to ground product and design in customer reality. You will uncover customer jobs, identify unmet needs, and translate insights into product direction.

You will partner daily with product management, engineering, data, and go-to-market teams across our shipping and mailing software. The role reports to the Head of Design, Experience Design, and sits within an organization of 20 designers.

Qualifications

• This role requires 3–5 years of applied UX, product, or design research experience.
• Bachelor’s degree in a related field or equivalent practical experience.
• Fluency across qualitative and quantitative methods with sound method judgment.
• Experience with moderated and unmoderated remote research.
• Familiarity with research and analytics tools.

Responsibilities

• Conduct interviews, field visits, and surveys to identify customer jobs and unmet product needs.
• Observe customers in context across warehouses and offices, documenting workflows and behaviors.
• Design and run usability tests, concept tests, and benchmarking studies.
• Build personas and journey maps used in day-to-day product decisions.
• Recruit participants and manage study logistics with PB privacy requirements.

Skills

UX research

Qualitative methods

Moderation skills

Remote research

Storytelling

Education

Bachelor’s degree or equivalent

Tools

UserTesting

dscout

Power BI

FullStory

Pendo

Job description

Pitney Bowes is seeking a Product Researcher who uses mixed-methods to ground product and design in customer reality. You will uncover customer jobs, identify unmet needs, and translate insights into product direction.

You will partner daily with product management, engineering, data, and go-to-market teams across our shipping and mailing software. The role reports to the Head of Design, Experience Design, and sits within an organization of 20 designers.