Product Quality Analyst: Elevate Customer Experience

uline; Pleasant Prairie (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Bonuses

Paid holidays

Paid time off

Tuition assistance

Job summary

Uline in Pleasant Prairie, WI, is seeking an Associate Product Quality Analyst to uphold quality standards across product lines. You will analyze customer feedback and returns, partnering with product managers and vendors to identify improvements and explain solutions to stakeholders.

Responsibilities include acting as the quality expert for an assigned line, driving solutions, and supporting the return/credit process, with a focus on enhancing the customer experience and product reliability.

Qualifications

• Bachelor's degree required.
• Experience analyzing data and trends.
• Excellent analytical and problem-solving skills.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Identify trends and implement solutions across product lines.
• Partner with product managers, vendors and warehouse teams to address quality concerns.
• Work with vendors to manage product returns and credits.
• Assist with new product and vendor check-ins to ensure quality standards.

Skills

Analytical ability

Attention to detail

Problem solving

Organizational skills

Willingness to learn

Strong work ethic

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Office

Job description

Uline in Pleasant Prairie, WI, is seeking an Associate Product Quality Analyst to uphold quality standards across product lines. You will analyze customer feedback and returns, partnering with product managers and vendors to identify improvements and explain solutions to stakeholders.

Responsibilities include acting as the quality expert for an assigned line, driving solutions, and supporting the return/credit process, with a focus on enhancing the customer experience and product reliability.