Associate Product Quality Analyst — Drive Quality & CX

Uline; Kenosha (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Uline is seeking an Associate Product Quality Analyst to act as the quality expert for a designated product line. You will analyze customer comments and returns, partner with product managers and vendors to address quality concerns, and help implement effective solutions to enhance customer satisfaction.

You will collaborate across teams, support new product check-ins, and ensure all items meet Uline’s strict quality standards.

Qualifications

• Bachelor's degree required.
• Proficient Microsoft Office, especially Excel.
• Detail-oriented with excellent analytical, problem-solving and organizational skills.
• Strong work ethic and eagerness to learn.

Responsibilities

• Serve as Uline's quality expert for an assigned product line, analyzing customer comments and product returns to enhance product quality and customer satisfaction.
• Partner with product managers, purchasing vendors and warehouse teams to address quality concerns and implement solutions.
• Work directly with Uline vendors to facilitate the product return and credit process.
• Assist with new product and vendor check-ins to ensure all products meet Uline’s quality standards.

Skills

Microsoft Excel

Analytical skills

Detail-oriented

Problem solving

Work ethic

Education

Bachelor's degree

Job description

Uline is seeking an Associate Product Quality Analyst to act as the quality expert for a designated product line. You will analyze customer comments and returns, partner with product managers and vendors to address quality concerns, and help implement effective solutions to enhance customer satisfaction.

You will collaborate across teams, support new product check-ins, and ensure all items meet Uline’s strict quality standards.