Product Portfolio Operations Lead

JPMorgan Chase & Co.; New York (NY); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

JPMorgan Chase & Co. in New York is seeking a Product Portfolio Operations Manager for the Chase Travel team. You will drive portfolio performance, data integrity, and governance, partnering with product teams to enable value delivery and alignment with strategic objectives.

The role emphasizes building scalable processes, leveraging AI tools, and fostering an inclusive culture while coordinating with leadership on priorities and initiatives.

Qualifications

• Experience in product operations focused on controls and risk/issue tracking.
• Experience establishing operating routines and support for product areas.
• Strong analytical and problem-solving with ability to identify root causes.
• Excellent documentation skills for durable artifacts like SOPs and playbooks.
• Strong communication and collaboration across stakeholders and levels.

Responsabilités

• Partner with Product teams to gather, analyze, and report portfolio health and performance metrics.
• Maintain high-quality data in Systems of Record (e.g., Align, Jira, PAT).
• Produce dashboards/reports to improve portfolio monitoring, transparency, and decision-making.
• Support controls and audit activities, including test coordination and evidence collection.
• Establish and improve portfolio operating routines and governance.
• Identify process gaps and implement scalable systems and automation, including AI approaches.
• Build relationships with stakeholders and communicate strategy alignment to leadership.
• Monitor trends and surface insights to drive improvements.
• Support PPO leadership with project and ad-hoc activities.
• Model and champion Chase values and an inclusive culture.

Connaissances

Product operations

Controls & risk tracking

Process improvement

Ways of working

Strategic planning

Documentation

Communication

Outils

Jira

Align

Tableau

Co-Pilot

Description du poste

JPMorgan Chase & Co. in New York is seeking a Product Portfolio Operations Manager for the Chase Travel team. You will drive portfolio performance, data integrity, and governance, partnering with product teams to enable value delivery and alignment with strategic objectives.

The role emphasizes building scalable processes, leveraging AI tools, and fostering an inclusive culture while coordinating with leadership on priorities and initiatives.