Travel Experience Product Lead

JPMorgan Chase; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

JPMorgan Chase's Chase Travel team seeks a Senior Product Associate to drive the product strategy and execution for a defined area of the digital travel experience. You will leverage data, research, and customer feedback to build new capabilities and improve journeys across web and mobile.

This role partners with design, engineering, analytics, risk, legal, compliance, operations, servicing, and marketing to deliver impactful enhancements.

Qualifications

• Bachelor's degree required.
• 3 years of experience in product management, product ownership, or digital product delivery.
• Experience with product lifecycle activities including discovery, requirements definition, backlog refinement, and prioritization.
• Experience writing clear user stories, acceptance criteria, and requirements documentation.
• Strong quantitative skills and comfort using data to make product decisions.
• Ability to manage multiple priorities with attention to detail and strong follow-through.
• Comfort navigating ambiguity and driving progress through change.

Responsibilities

• Owns and delivers the product roadmap for a defined focus area across web and mobile experiences.
• Defines product strategy and priorities using business goals, customer research, and analytics.
• Gathers, document, and clarify requirements across internal teams and external partners to align on outcomes and milestones.
• Partners with cross-functional teams including design, technology, analytics, risk, legal, compliance, operations, servicing, and marketing to deliver product enhancements.
• Leads product reviews and strategy discussions with leaders, using performance insights to evolve roadmap decisions.
• Writes epics, user stories, and acceptance criteria to enable effective delivery.
• Runs experiments and iterate based on measurable results and customer insights.
• Maintains strong understanding of user journeys and experience insights to inform backlog refinement and future enhancements.

Skills

Product management

Data analysis

Stakeholder alignment

Agile

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

JPMorgan Chase's Chase Travel team seeks a Senior Product Associate to drive the product strategy and execution for a defined area of the digital travel experience. You will leverage data, research, and customer feedback to build new capabilities and improve journeys across web and mobile.

This role partners with design, engineering, analytics, risk, legal, compliance, operations, servicing, and marketing to deliver impactful enhancements.