Strategic Product Portfolio Operations Manager

Testing Site - JPMC; Jersey City (NJ); On-site; USD 105,000 - 213,000; Full time

Job summary

Chase in Jersey City, NJ seeks a Product Portfolio Operations Manager in Consumer Bank Engagement to drive efficiency across product lines and coordinate with finance, product owners, and suppliers. You will shape quarterly planning, maintain roadmaps, and ensure capacity aligns with priorities.

The role requires 5+ years in program management or performance optimization, strong leadership, and hands-on Agile experience with JIRA.

Qualifications

• 5+ years of experience or equivalent in program management or performance optimization.
• Proven ability to manage and implement operational effectiveness initiatives.
• Proven ability to operate within the product development life cycle and agile methodologies.
• 7+ years of experience with large, multi‑team product portfolios or complex programs with VP-level scope and impact.
• Proven ability to support and integrate multi‑quarter planning cycles across diverse stakeholders.

Responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives.
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices.
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized.
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs.
• Partner with stakeholders and product portfolios to align on Consumer Bank goals, priorities, and outcomes.
• Lead quarterly demand and investment planning; synchronize priorities and resourcing across teams.
• Maintain and consolidate product roadmaps, ensuring visibility into scope, timelines, funding, and capacity.
• Manage dependencies and capacity; facilitate trade-offs and challenge assumptions to protect delivery outcomes.
• Coordinate cross-functional and co-supplier interlocks to ensure end‑to‑end alignment from discovery through execution.
• Create and deliver executive communications and reporting (e.g., memos, monthly updates, ad hoc requests).
• Drive continuous improvement and change adoption by standardizing best practices and translating operating model changes into clear actions.

Skills

Program management

Performance optimization

Agile methodologies

Portfolio management

Executive communication

Leadership

Tools

JIRA

Confluence

Job description

Chase in Jersey City, NJ seeks a Product Portfolio Operations Manager in Consumer Bank Engagement to drive efficiency across product lines and coordinate with finance, product owners, and suppliers. You will shape quarterly planning, maintain roadmaps, and ensure capacity aligns with priorities.

The role requires 5+ years in program management or performance optimization, strong leadership, and hands-on Agile experience with JIRA.