Product & Partnerships Enablement Specialist

Member Driven Technologies; Farmington Hills (MI); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Member Driven Technologies is seeking a Product & Partnership Operations Specialist to support MDT’s Product Management and Strategic Partnerships functions. You will organize and maintain product and partner information, respond to internal product inquiries, support enablement, and ensure documentation, pricing references, and materials are accurate and accessible.

This role emphasizes operational excellence, clarity, and consistency—enabling Product Managers, Partnerships, Training, and other

Qualifications

• High school graduate or equivalent.
• Two years of college training in business, or equivalent experience in operations and practices.
• B.S. in business related field or equivalent amount of experience (preferred).
• 2-5 years of experience in operations, product support, business operations, project coordination, or a related role.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work across teams.
• Proficiency with common collaboration and documentation tools (e.g., Microsoft 365, SharePoint).
• Experience in fintech, credit unions, financial services, SaaS, or technology-focused organizations. (Preferred)
• Experience supporting product, partnerships, or enablement teams. (Preferred)
• Familiarity with basic product or vendor lifecycle concepts. (Preferred)

Responsibilities

• Serve as a primary point of contact for internal product-related inquiries, resolving questions using documentation or routing appropriately.
• Maintain a centralized product inventory, including product status, ownership, lifecycle stage, pricing references, and partner details.
• Maintain and update internal product documentation, including product overviews, capabilities, limitations, FAQs, and integration notes.
• Collect, organize, and distribute vendor and product materials such as release notes, updates, roadmaps, and security documentation.
• Maintain internal pricing reference documentation in coordination with Product and Partnerships teams.
• Prepare and distribute internal product updates and enablement materials to Sales, Client Success, and other MDT Teams.
• Support product launches by ensuring documentation and internal readiness materials are complete and accessible.
• Maintain templates, playbooks, and standardized documentation used by Product and Training teams.
• Tabulates and analyses client feedback.
• Maintain internal documentation and profiles for Premier Partners, Emerging Solutions, and other key partners.
• Track partner metadata, including contract timelines, renewal dates, revenue, product categories, adoption, and engagement status.
• Collect and organize information to support partner scorecards and internal partner reviews.
• Coordinate partner material updates and ensure internal teams have current and accurate information.
• Provide operational support to the Strategic Partnerships Manager related to partner onboarding and internal communication.
• Assist Strategic Partnerships Manager in event and promotion related partnership coordination including but not limited to session facilitation, conducting follow-up, obtaining presentation materials, etc.
• Work should be balanced at 75% of the time supporting product/training and 25% of the time supporting partnerships
• Ensure consistent communication of product and partner information across departments.
• Coordinate with Training to ensure training materials align with current product documentation.
• Support Product Managers by organizing materials for product reviews, portfolio discussions, and internal meetings.
• Help reduce ad hoc requests by maintaining organized, easy-to-access information repositories.
• Keeps work area clean, secure, and well maintained.
• Completes special projects as assigned

Skills

Organizational skills

Communication

Multitasking

Attention to detail

Interdepartmental collaboration

Fintech exposure (preferred)

Education

High school education

Two years college or equivalent

B.S. in business or related field (preferred)

Tools

Microsoft 365

SharePoint

Job description

Member Driven Technologies is seeking a Product & Partnership Operations Specialist to support MDT’s Product Management and Strategic Partnerships functions. You will organize and maintain product and partner information, respond to internal product inquiries, support enablement, and ensure documentation, pricing references, and materials are accurate and accessible.

This role emphasizes operational excellence, clarity, and consistency—enabling Product Managers, Partnerships, Training, and other