Product Owner, Tech Operations — Remote/Hybrid

Fidelity National Financial

Raleigh (NC)

Hybrid

USD 105,000 - 145,000

Full time

6 days ago

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Job summary

SoftPro, a division of Fidelity National Financial, seeks a Product Owner to bridge end-user needs and technical delivery. You will lead features across Dynamics 365, MySoftPro, and internal tools, driving efficiency and self-service adoption.

Remote, hybrid, or Raleigh-based work options available with occasional travel to HQ. Ideal candidates bring 5+ years in product ownership/management within enterprise software, strong stakeholder and Agile skills, and the ability to craft clear user

Qualifications

5+ years of experience as a Product Owner, Product Manager, Business Analyst, or similar product-focused role within an enterprise software environment.
5+ years of experience supporting customer-facing portals, self-service solutions, or digital experiences.
5+ years of experience in Agile methodologies and working in cross-functional teams.
2+ years of Product Ownership experience in Microsoft Dynamics 365, Power Platform, or other enterprise business applications.
Excellent communication and stakeholder management skills.
Ability to write clear user stories and acceptance criteria.
Strong analytical and problem-solving skills.
Excellent project management skills, ability to multi-task, meet deadlines, and work in a fast-paced environment.
Receptive of feedback with a strong sense of awareness and responsibility to performing duties and continuously seek to improve.
Must be able to quickly learn, gather, and demonstrate a thorough understanding of end-user requirements.

Responsibilities

Own your product portfolio across Dynamics 365, MySoftPro, and internal productivity solutions.
Lead the delivery of new features, improvements, and productivity solutions.
Demonstrate features to stakeholders and validate against user needs.
Maintain a refined backlog and prioritize agile ceremonies.
Collaborate with internal teams and external customers for seamless delivery.
Develop deep understanding of end-user workflows across multiple business units.
Write clear user stories and acceptance criteria with aligned backlog items.
Drive initiatives to improve operational efficiency and customer self-service adoption.
Track metrics like backlog health and post-release quality.