Product Owner (Technology Operations)

Fidelity National Financial; Raleigh (NC); Hybrid; USD 105,000 - 145,000; Full time

Job summary

SoftPro, a division of Fidelity National Financial, seeks a Product Owner to bridge end-user needs and technical delivery. You will lead features across Dynamics 365, MySoftPro, and internal tools, driving efficiency and self-service adoption.

Remote, hybrid, or Raleigh-based work options available with occasional travel to HQ. Ideal candidates bring 5+ years in product ownership/management within enterprise software, strong stakeholder and Agile skills, and the ability to craft clear user

Qualifications

• 5+ years of experience as a Product Owner, Product Manager, Business Analyst, or similar product-focused role within an enterprise software environment.
• 5+ years of experience supporting customer-facing portals, self-service solutions, or digital experiences.
• 5+ years of experience in Agile methodologies and working in cross-functional teams.
• 2+ years of Product Ownership experience in Microsoft Dynamics 365, Power Platform, or other enterprise business applications.
• Excellent communication and stakeholder management skills.
• Ability to write clear user stories and acceptance criteria.
• Strong analytical and problem-solving skills.
• Excellent project management skills, ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Receptive of feedback with a strong sense of awareness and responsibility to performing duties and continuously seek to improve.
• Must be able to quickly learn, gather, and demonstrate a thorough understanding of end-user requirements.

Responsibilities

• Own your product portfolio across Dynamics 365, MySoftPro, and internal productivity solutions.
• Lead the delivery of new features, improvements, and productivity solutions.
• Demonstrate features to stakeholders and validate against user needs.
• Maintain a refined backlog and prioritize agile ceremonies.
• Collaborate with internal teams and external customers for seamless delivery.
• Develop deep understanding of end-user workflows across multiple business units.
• Write clear user stories and acceptance criteria with aligned backlog items.
• Drive initiatives to improve operational efficiency and customer self-service adoption.
• Track metrics like backlog health and post-release quality.

Skills

Product ownership

Agile methodologies

Stakeholder management

User stories

Analytical skills

Project management

End-user empathy

Tools

Microsoft Dynamics 365

Power Platform

Azure DevOps

CI/CD pipelines

Microsoft Copilot

Job description

SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.

SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!

Award-Winning Culture
SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2026 Best Place to Work by the Triangle Business Journal —an honor we’ve earned 14 times since 2012!

If these values resonate with you, we’d love to have you on our team!

What are we looking for?

SoftPro Technology Operations is seeking a Product Owner to join their team. The position can be in our Raleigh, NC offices, fully remote or hybrid. If remote, you must be able to work Eastern Standard hours and willing to travel to our Raleigh NC headquarters up to 5 times per year for defined events.

As a Product Owner on the Technology Operations team, you will serve as the bridge between end user needs and technical execution. You will lead the delivery of new features, application improvements, and productivity improvement solutions across Microsoft Dynamics 365, customer self-service tools, and internal productivity solutions. Your work will drive measurable value for both external customers and internal users while supporting SoftPro’s strategic goals around operational efficiency, digital transformation, and customer self-service adoption. This role requires a blend of end-user empathy, technical fluency, and agile leadership to ensure successful outcomes across multiple teams.

What will I do as a Product Owner at SoftPro?

Own your product portfolio

• Lead and participate in all phases of the software development lifecycle for assigned products and initiatives.
• Own the product vision, roadmap, and backlog for Microsoft Dynamics 365, MySoftPro customer self-service capabilities, and internal productivity solutions.
• Serve as the subject matter expert for Microsoft Dynamics 365, MySoftPro and related end-user experiences in productivity solutions.
• Confidently demo your team’s features to internal and external stakeholders.
• Collaborate with internal teams and external customers to ensure seamless and effective delivery

Understand your users

• Develop a deep understanding of end-user workflows across Sales, Support, Accounting, Implementation, other business unit groups and external users.
• Organize calls and other interactions with your customers (internal and external) to identify needs and problems as well as to validate feature requirements and initial designs.
• Act as the voice of the user throughout the product development lifecycle.
• Validate features to ensure they meet customer needs.

Own your backlog

• Maintain a refined and prioritized backlog and lead backlog related agile ceremonies
• Write clear, actionable user stories and acceptance criteria.
• Ensure backlog items are ready for development and aligned with roadmap priorities
• Coordinate with product management and other key stakeholders to maintain a long‑term product area plan.
• Work with product manager, development team, and architecture to identify and prioritize ongoing maintenance work to minimize future issues and take advantage of technical advancements.

Guide and influence your teams

• Serve as the liaison between development teams, stakeholders, leadership, and business users.

Deliver results

• Drive initiatives that improve operational efficiency, productivity, and customer self-service adoption.
• Embody and reinforce an agile mindset with your team by holding yourself and others accountable for maintaining agile methodologies. Call out inefficiencies, provide constructive feedback, and actively collaborate with all team members.
• Ensure timely delivery of features and enhancements.
• Track and report on key metrics such as backlog health, stakeholder satisfaction, and post-release quality.
• Continuously improve processes to increase team velocity and product quality.

What will I need to be successful as a Product Owner at SoftPro?

Required Qualifications

• 5+ years of experience as a Product Owner, Product Manager, Business Analyst, or similar product-focused role within an enterprise software environment.
• 5+ years of experience supporting customer-facing portals, self-service solutions, or digital experiences.
• 5+ years of experience in Agile methodologies and working in cross-functional teams.
• 2+ years of Product Ownership experience in Microsoft Dynamics 365, Power Platform, or other enterprise business applications.
• Excellent communication and stakeholder management skills.
• Ability to write clear user stories and acceptance criteria.
• Strong analytical and problem‑solving skills.
• Excellent project management skills, ability to multi‑task, meet deadlines, and work in a fast‑paced environment.
• Receptive of feedback with a strong sense of awareness and responsibility to performing duties and continuously seek to improve.
• Must be able to quickly learn, gather, and demonstrate a thorough understanding of end‑user requirements.

Preferred Qualifications

• 3+ years of experience with Microsoft Power Platform.
• 3+ years of experience with Azure DevOps practices, development tooling, and CI/CD pipelines.
• 2+ years of experience supporting AI-enabled productivity solutions and Microsoft Copilot technologies.
• Ability to understand platform and integration architecture.

Why You’ll Love Working Here

• Be part of a supportive, fun team that values innovation and collaboration.
• Enjoy opportunities for professional growth and continuous learning.
• Make a real difference by helping customers succeed with tools that power the real estate industry.

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate’s education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

JOIN US AND LIVE OUR CORE VALUES

Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.