Product Owner (Technology Operations)

01105 Softpro, LLC; Raleigh (NC); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Insurance (medical/dental/vision/life)

401(k) and employee stock purchase

Job summary

SoftPro is seeking a Product Owner to join its Technology Operations team in Raleigh, NC. The role can be in our Raleigh offices, fully remote or hybrid.

If remote, you must work Eastern Standard hours and may travel to the Raleigh HQ up to 5 times a year for events. You will bridge end-user needs with technical execution, leading the delivery of new features across Microsoft Dynamics 365, MySoftPro, and internal productivity solutions.

Qualifications

• 5+ years in Product Owner/PM roles in enterprise software.
• Experience with customer-facing portals or digital experiences.
• Proficient in Agile methodologies and cross-functional teams.
• 2+ years in Product Ownership with Microsoft Dynamics 365 / Power Platform.
• Strong written and verbal communication and stakeholder management.
• Ability to write clear user stories and acceptance criteria.

Responsibilities

• Own your product portfolio and backlog.
• Lead lifecycle from vision to delivery for Dynamics 365 and self-service tools.
• Define roadmap, prioritize backlog, and coordinate agile ceremonies.
• Write actionable user stories and acceptance criteria.
• Collaborate with product management, development, and stakeholders.
• Drive measurable value and maintain agile processes.

Skills

Product Owner

Agile

Dynamics 365

Power Platform

Communication

Stakeholder mgmt

User stories

PM skills

Problem solving

Tools

Azure DevOps

CI/CD

Job description

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina. SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!

Award-Winning Culture

SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2026 Best Place to Work by the Triangle Business Journal—an honor we've earned 14 times since 2012! If these values resonate with you, we'd love to have you on our team!

What are we looking for?

SoftPro Technology Operations is seeking a Product Owner to join their team. The position can be in our Raleigh, NC offices, fully remote or hybrid. If remote, you must be able to work Eastern Standard hours and willing to travel to our Raleigh NC headquarters up to 5 times per year for defined events. As a Product Owner on the Technology Operations team, you will serve as the bridge between end user needs and technical execution. You will lead the delivery of new features, application improvements, and productivity improvement solutions across Microsoft Dynamics 365, customer self-service tools, and internal productivity solutions. Your work will drive measurable value for both external customers and internal users while supporting SoftPro’s strategic goals around operational efficiency, digital transformation, and customer self-service adoption. This role requires a blend of end-user empathy, technical fluency, and agile leadership to ensure successful outcomes across multiple teams.

What will I do as a Product Owner at SoftPro?

• Own your product portfolio
• Lead and participate in all phases of the software development lifecycle for assigned products and initiatives.
• Own the product vision, roadmap, and backlog for Microsoft Dynamics 365, MySoftPro customer self-service capabilities, and internal productivity solutions.
• Serve as the subject matter expert for Microsoft Dynamics 365, MySoftPro and related end-user experiences in productivity solutions.
• Confidently demo your team’s features to internal and external stakeholders.
• Collaborate with internal teams and external customers to ensure seamless and effective delivery
• Understand your users Develop a deep understanding of end-user workflows across Sales, Support, Accounting, Implementation, other business unit groups and external users.
• Organize calls and other interactions with your customers (internal and external) to identify needs and problems as well as to validate feature requirements and initial designs.
• Act as the voice of the user throughout the product development lifecycle.
• Validate features to ensure they meet customer needs.
• Own your backlog Maintain a refined and prioritized backlog and lead backlog related agile ceremonies
• Write clear, actionable user stories and acceptance criteria.
• Ensure backlog items are ready for development and aligned with roadmap priorities
• Coordinate with product management and other key stakeholders to maintain a long-term product area plan.
• Work with product manager, development team, and architecture to identify and prioritize ongoing maintenance work to minimize future issues and take advantage of technical advancements.
• Guide and influence your teams
• Serve as the liaison between development teams, stakeholders, leadership, and business users.
• Deliver results Drive initiatives that improve operational efficiency, productivity, and customer self-service adoption.
• Embody and reinforce an agile mindset with your team by holding yourself and others accountable for maintaining agile methodologies.
• Call out inefficiencies, provide constructive feedback, and actively collaborate with all team members.
• Ensure timely delivery of features and enhancements.
• Track and report on key metrics such as backlog health, stakeholder satisfaction, and post-release quality.
• Continuously improve processes to increase team velocity and product quality.

What will I need to be successful as a Product Owner at SoftPro?

Required Qualifications

• 5+ years of experience as a Product Owner, Product Manager, Business Analyst, or similar product-focused role within an enterprise software environment.
• 5+ years of experience supporting customer-facing portals, self-service solutions, or digital experiences.
• 5+ years of experience in Agile methodologies and working in cross-functional teams.
• 2+ years of Product Ownership experience in Microsoft Dynamics 365, Power Platform, or other enterprise business applications.
• Excellent communication and stakeholder management skills.
• Ability to write clear user stories and acceptance criteria.
• Strong analytical and problem-solving skills.
• Excellent project management skills, ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Receptive of feedback with a strong sense of awareness and responsibility to performing duties and continuously seek to improve.
• Must be able to quickly learn, gather, and demonstrate a thorough understanding of end-user requirements.

Preferred Qualifications

• 3+ years of experience with Microsoft Power Platform.
• 3+ years of experience with Azure DevOps practices, development tooling, and CI/CD pipelines.
• 2+ years of experience supporting AI-enabled productivity solutions and Microsoft Copilot technologies.
• Ability to understand platform and integration architecture.

Why You’ll Love Working Here

Be part of a supportive, fun team that values innovation and collaboration. Enjoy opportunities for professional growth and continuous learning. Make a real difference by helping customers succeed with tools that power the real estate industry.

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

JOIN US AND LIVE OUR CORE VALUES

• Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.