Product Owner

GeorgiaTEK Systems Inc.; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

GeorgiaTEK Systems Inc. seeks a Technical Product Owner with deep experience in Cloud Voice, Contact Center, and IVR platforms.

The role focuses on owning the backlog, translating business needs into clear user stories, and delivering scalable solutions through collaboration with engineering and business stakeholders. The ideal candidate has a strong product ownership background, excellent stakeholder management, and can drive decisions in a fast-paced Agile environment.

Qualifications

• 2+ years IT experience with at least 1 year as Technical Product Owner.
• Senior Product Owner experience is mandatory.
• Strong Cloud Voice, Contact Center and IVR solution expertise.
• Hands-on SQL and database knowledge.

Responsibilities

• Own and manage the product backlog, prioritizing features based on business value.
• Collaborate with business stakeholders and engineering teams to define product requirements.
• Translate complex business needs into detailed user stories with clear acceptance criteria.
• Drive product decisions independently and manage stakeholder expectations.
• Work closely with Contact Center, IVR, and Cloud Voice teams to deliver scalable solutions.
• Support reporting and analytics initiatives related to Contact Center operations.
• Participate in Agile ceremonies and ensure successful product delivery.

Skills

Technical Product Owner

Cloud Voice

Contact Center

IVR

Stakeholder management

Agile/Scrum

SQL

Job description

We are seeking a Technical Product Owner with extensive experience in Cloud Voice, Contact Center, and IVR platforms. The ideal candidate will have a strong product ownership background, excellent stakeholder management skills, and the ability to translate complex business requirements into well-defined user stories. Candidates with Project Manager, Program Manager, Scrum Master, or Agile Coach backgrounds without hands-on Product Owner experience will not be considered.

Key Responsibilities

• Own and manage the product backlog, prioritizing features based on business value.
• Collaborate with business stakeholders and engineering teams to define product requirements.
• Translate complex business needs into detailed user stories with clear acceptance criteria.
• Drive product decisions independently and manage stakeholder expectations.
• Work closely with Contact Center, IVR, and Cloud Voice teams to deliver scalable solutions.
• Support reporting and analytics initiatives related to Contact Center operations.
• Participate in Agile ceremonies and ensure successful product delivery.

Required Skills

• 2+ years of IT experience with 1 years as a Technical Product Owner.
• Proven experience as a Senior Product Owner (Mandatory).
• Strong experience with Cloud Voice, Contact Center, and IVR solutions.
• Hands-on SQL and database knowledge.
• Experience with end-to-end Contact Center reporting.
• Strong stakeholder management, communication, and decision-making skills.
• Experience writing detailed user stories and acceptance criteria.
• Ability to work independently in a fast-paced Agile environment.

Preferred Skills

• Experience with Twilio IVR and Twilio Insights Reporting.
• Product ownership experience involving Contact Center analytics.
• Exposure to healthcare reporting or compliance requirements.