Technical Product Owner

PTR Global; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

PTR Global is seeking a Technical Product Owner for enterprise applications to bridge business strategy and technology. You will translate complex requirements into actionable plans, manage backlogs, and drive cross-functional teams toward successful delivery across platforms.

In this role you’ll partner with stakeholders, engineering, architecture, and UX to prioritize work, mitigate risks, and ensure alignment with enterprise goals, while balancing value, technical debt, and reliability.

Qualifications

• Bachelor’s degree in a related field with 3+ years in Product Management or Delivery.
• Proven experience as a Product Owner in Agile, from discovery to release.
• Ability to translate business needs into technical requirements and delivery plans.
• Excellent communication and stakeholder management.
• Ability to work independently and manage competing priorities.

Responsibilities

• Translate objectives into requirements, user stories, and backlogs.
• Lead backlog refinement, sprint planning, reviews, and releases.
• Collaborate with business, engineering, UX, and vendors to align delivery.
• Assess risks and dependencies; resolve blockers across products.
• Provide progress updates on roadmaps, milestones, and decisions.
• Balance business value with technical debt, scalability, and reliability.
• Maintain current product documentation and knowledge transfer.

Skills

Agile ownership

Stakeholder communication

Strategic thinking

Problem solving

Education

Bachelor's degree

Tools

Azure DevOps

Scrum

Agile tools

Job description

Technical Product Owner – Enterprise Applications

About the Role

We’re seeking a Technical Product Owner to support a high-priority enterprise initiative within the CCE product environment. This role bridges business strategy and technology, translating complex requirements into actionable product plans and driving cross-functional teams toward successful delivery.

The ideal candidate brings hands-on Agile product ownership experience, strong technical and business acumen, and exceptional communication skills. You’ll partner with business stakeholders, engineering, architecture, and UX to prioritize work, manage dependencies, mitigate risks, and deliver solutions aligned with enterprise goals.

Key Responsibilities

• Own Product Delivery: Translate business and program objectives into requirements, user stories, acceptance criteria, and prioritized backlogs.
• Drive Agile Execution: Lead backlog refinement and support sprint planning, stakeholder reviews, testing, demonstrations, and release readiness.
• Align Cross-Functional Teams: Partner with business leaders, engineering, architecture, UX, and vendors to drive decisions and maintain delivery alignment.
• Manage Risks & Dependencies: Assess initiative impacts, identify gaps, and proactively resolve blockers across products and teams.
• Communicate Progress: Provide clear updates on roadmaps, milestones, releases, risks, and decisions requiring leadership input.
• Support Product Performance: Balance business value, technical debt, scalability, and reliability while identifying opportunities for continuous improvement.
• Maintain Documentation: Keep product requirements, decisions, and implementation guidance current, ensuring effective knowledge transfer.

Required Qualifications

• Bachelor’s degree in a related field and 3+ years of Product Management or Product Delivery experience, or 5+ years of equivalent experience.
• Proven experience as a Product Owner in an Agile environment, managing backlogs from discovery through release.
• Strong ability to translate business needs into technical requirements and actionable delivery plans.
• Excellent communication, stakeholder management, prioritization, and problem-solving skills.
• Ability to work independently, manage competing priorities, and deliver within tight timelines.

Preferred Qualifications

• CSPO or other relevant Agile/Product Owner certification.
• Experience with Azure DevOps (ADO), Scrum, and Agile delivery tools.
• Familiarity with APIs, product architecture, DevOps, and release processes.
• Experience with contact center, CRM, agent desktop, workflow, or knowledge management technologies.
• Background in airline, travel, customer service, or large enterprise technology environments.