Voice Product Owner

TechDigital Group; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology solutions company in New York is looking for a Voice Product Owner. The ideal candidate will understand contact center functionalities and possess excellent communication skills to lead discovery sessions. Candidates should be able to translate business needs into clear documentation and take ownership of product processes. This position is perfect for someone who thrives in a fast-paced environment.

Qualifications

• Strong understanding of end-to-end contact center functionalities.
• Good communication skills with experience in leading discovery sessions.
• Ability to document business needs and articulate acceptance criteria.

Responsibilities

• Lead large scale discovery sessions with stakeholders.
• Own product processes and deliverables.

Job description

Voice Product Owner

• Understanding of end-to-end contact center functionalities
• Exposure to Twilio IVR and Insights reporting will be a bonus
• Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
• Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria
• Task ownership and Accountability of product processes and deliverables
• Empathetic and high-performing product person who thrives in high-speed environment