Product Ops Enablement Specialist

Jewelers Mutual Insurance Group; Raleigh, Northern (NC, KY); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Performance bonuses

Generous paid time off

401(k) matching

Volunteer time

Job summary

Jewelers Mutual Insurance Group is seeking a Product Operations professional to help the Digital Product Management team execute consistently across squads. This role will operationalize tooling, education, enablement, and planning so product managers, designers, and UX researchers focus more on strategy and customer value.

The role is tactical and enablement-focused, not a strategic enterprise- level position, and offers strong collaboration with cross-functional partners and a competitive

Qualifications

• Typically 5+ years of experience in Product Operations, Program Management, or Product Management (Product Operations experience preferred).
• Demonstrated ability to operationalize processes and tools, facilitate planning, and drive adoption through enablement.
• Strong written communication skills and comfort building reusable documentation and playbooks.
• Working knowledge of product and workflow tooling such as Jira, Jira Product Discovery, Productboard, and Slack/ChatOps.
• Proven ability to work cross-functionally with Product Managers, Product Designers, UX Researchers, and Engineering.

Responsibilities

• Own the operational setup and ongoing hygiene of product tooling (e.g., Jira, Jira Product Discovery, Productboard), including creating playbooks and standards for how tools connect — inputs, outputs, handoffs, templates, and definitions.
• Identify friction points across squads, simplify product workflows, and drive adoption of tools and practices through targeted enablement.
• Coordinate preparation for planning sessions — inputs, pre-reads, and readiness checks — and capture and publish outcomes, including decisions, priorities, dependencies, risks, and next steps.
• Design and deliver enablement sessions and onboarding resources for the Product Group (Product Managers, Product Designers, and UX Researchers) and cross-functional partners on product practices and tools.
• Support squads and Product Managers/Designers with tactical coordination, including timelines, dependencies, action tracking, and follow-ups.
• Improve visibility into progress indicators, metrics, and UX research findings and reporting without creating unnecessary overhead, tightening communication loops to surface cross-team impacts.
• Gather feedback from Product Managers, Design, Engineering, and leaders; recommend pragmatic process and tooling improvements; and run small experiments to improve how the product organization executes and collaborates.

Skills

Product Operations

Operationalize processes

Written communication

Cross-functional collaboration

Tools

Jira

Jira Product Discovery

Productboard

Slack/ChatOps

Job description

Jewelers Mutual Insurance Group is seeking a Product Operations professional to help the Digital Product Management team execute consistently across squads. This role will operationalize tooling, education, enablement, and planning so product managers, designers, and UX researchers focus more on strategy and customer value.

The role is tactical and enablement-focused, not a strategic enterprise- level position, and offers strong collaboration with cross-functional partners and a competitive