Strategic Jewelry Partnerships Manager

Jewelers Mutual Group; Neenah (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Compensation & Benefits

Collaborative Culture

Community & Giving

Great Place to Work Certified

Job summary

Jewelers Mutual Group is seeking a Key Account Manager to serve as the primary liaison with our jeweler partners, managing onboarding, training, and program execution. You will develop personalized approaches across insurance referral programs, care plans, asset protection, and shipping solutions, driving growth and ensuring regulatory compliance.

This position works with P&L leadership, Business Development, and Operations to steer product direction.

Qualifications

• Bachelor's degree is required
• 4+ years of client or account management experience
• Experience with the MS Office Suite
• Ability to travel 15% of the time

Responsibilities

• Serve as the jeweler’s support resource by guiding them to success in their program(s) and resolving any questions or concerns
• Execute onboarding, including program setup and training of a new partner on systems, processes, and sales techniques
• Administer and deliver business reviews with partners on a defined cadence
• Help provide a smooth transition from business development to onboarding phase in partnership with applicable party
• Identify and execute additional training, engagement, and growth opportunities based on partner needs
• Lead, troubleshoot, and resolve partner issues with urgency
• Utilize Salesforce to build engagement tracking
• Provide feedback for product enhancements to improve efficiency and experience
• Maintain timely partner Checkpoints to ensure compliance with brand standards and contracts
• Coordinate marketing materials and technical requirements with vendors
• Support training and onboarding of new account managers
• Support sales team for SME product transition to Account Management
• Travel to trade shows and key jewelers as needed

Skills

Account management

Travel readiness

Communication

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Jewelers Mutual Group is seeking a Key Account Manager to serve as the primary liaison with our jeweler partners, managing onboarding, training, and program execution. You will develop personalized approaches across insurance referral programs, care plans, asset protection, and shipping solutions, driving growth and ensuring regulatory compliance.

This position works with P&L leadership, Business Development, and Operations to steer product direction.