Product Ops: Community Growth & Engagement

Gartner; Dolphin Cove (CT); Hybrid; USD 56,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Parental Leave

401K matching

Charity match program

Employee Assistance Program (EAP)

Generous PTO

Job summary

Gartner Peer Community is seeking a Product Operations Specialist to drive user engagement and growth across the community. You will work at the intersection of product operations, community growth, and client engagement, leveraging data, experimentation, and targeted outreach to boost platform adoption and meaningful discussions.

You will collaborate with Product, Engineering, Content, and Business teams to enhance experiences and deliver strategic outcomes, requiring strong analytical

Qualifications

• Bachelor's degree or equivalent; Business, Economics, Marketing, Communications, English or related fields preferred.
• 2-3 years of relevant experience in Product Operations, Product Management, Community Management, Growth, Marketing, Customer Success, or related function.
• Strong analytical and problem-solving skills with ability to interpret data and develop actionable recommendations.
• Experience with analytics and user behavior platforms (e.g., GA, Amplitude, FullStory).
• Experience translating user behavior into insights that drive growth strategies.
• SEO principles and best practices knowledge a plus.
• Advanced Excel and PowerPoint proficiency for analysis and reporting.
• Excellent written and verbal communication for diverse audiences.
• Experience with email marketing and campaign tools (Eloqua, Lemlist, Mailchimp).
• Strong stakeholder management and cross-functional collaboration.

Responsibilities

• Drive user engagement by encouraging existing members to visit the platform, contribute content, participate in discussions, and share expertise through targeted outreach.
• Grow the community by identifying and reaching out to prospective users through internal databases, BI tools, and targeted campaigns.
• Monitor and analyze engagement, adoption, and community health metrics to identify trends and opportunities.
• Translate data insights into actionable recommendations to improve user experience and growth.
• Design, execute, and evaluate experiments to increase engagement, content contributions, and adoption.
• Manage and triage unanswered questions and community support needs for high-quality UX.
• Plan and execute surveys and benchmarking initiatives with outreach strategies for participation.
• Partner with cross-functional stakeholders to align initiatives with business objectives and product priorities.
• Create communications and engagement content tailored to different user segments.
• Support operational processes and campaign execution to drive measurable Gartner Peer Community outcomes.

Skills

Google Analytics

Amplitude

FullStory

Excel

PowerPoint

SEO

Email marketing

Eloqua

Lemlist

Mailchimp

Stakeholder management

Communication

Content growth strategy

Data analysis

Education

Bachelor's degree or equivalent

Tools

BI tools

Job description

Gartner Peer Community is seeking a Product Operations Specialist to drive user engagement and growth across the community. You will work at the intersection of product operations, community growth, and client engagement, leveraging data, experimentation, and targeted outreach to boost platform adoption and meaningful discussions.

You will collaborate with Product, Engineering, Content, and Business teams to enhance experiences and deliver strategic outcomes, requiring strong analytical