Product Operations & Community Growth Specialist

gartner; Stamford (CT); Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental plan

Vision plan

Parental Leave

401K matching

EAP

Job summary

Gartner Peer Community is seeking a Product Operations Specialist to boost member engagement, drive growth, and improve the overall user experience through data-driven strategies.

You will partner with Product, Engineering, Content, and Business teams to implement experiments, collect insights, and optimize campaigns across hybrid workflows. A strong analytical mindset and effective communication are essential for success at Gartner Peer Community.

Qualifications

• Bachelor's degree or equivalent; fields in Business, Economics, Marketing, Communications, English preferred.
• 2–3 years of relevant experience in Product Operations, Product Management, Community Management, Growth, Marketing, Customer Success, or related function.
• Strong analytical and problem-solving skills with ability to interpret data and identify trends.
• Experience with analytics and user behavior platforms (Google Analytics, Amplitude, FullStory or similar).
• Experience translating user data into insights that drive growth strategies.

Responsibilities

• Drive user engagement by encouraging members to visit, contribute content, participate in discussions, and share expertise.
• Grow the community by identifying and contacting prospective users via databases, BI tools, and campaigns.
• Monitor engagement and adoption metrics to identify trends and opportunities.
• Translate data insights into actionable recommendations for product, content, and community growth.
• Design, run, and evaluate experiments to increase engagement and platform adoption.
• Triage unanswered questions and member requests to ensure high-quality experience.
• Plan and execute surveys and benchmarking to achieve participation goals.
• Collaborate with Product, Engineering, Content, Marketing, and Business teams.
• Create engagement content tailored to user segments and needs.
• Support campaign execution and operational processes to drive measurable outcomes.

Skills

Data analysis

Stakeholder management

Growth mindset

User engagement

Experiment design

Communication

Cross-functional collaboration

Email marketing

Education

Bachelor's degree in Business, Economics, Marketing, Communications, or English

Tools

Google Analytics

Amplitude

FullStory

Excel

PowerPoint

Lemlist

Mailchimp

Eloqua

Job description

Gartner Peer Community is seeking a Product Operations Specialist to boost member engagement, drive growth, and improve the overall user experience through data-driven strategies.

You will partner with Product, Engineering, Content, and Business teams to implement experiments, collect insights, and optimize campaigns across hybrid workflows. A strong analytical mindset and effective communication are essential for success at Gartner Peer Community.