Hybrid Product Operations & Community Growth Specialist

Gartner; Stamford (CT); Hybrid; USD 56,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Medical, Dental & Vision Plans

Parental Leave

401K matching

Job summary

Gartner Peer Community in Stamford, CT is hiring a Product Operations Specialist to drive user engagement, adoption, and growth across the community. You will work across Product, Engineering, Content, and Marketing to deliver data-informed improvements and a superior member experience.

You will analyze engagement metrics, run experiments, and lead outreach campaigns while partnering with internal teams to align community initiatives with business goals.

Qualifications

• Bachelor's degree or equivalent; fields in Business, Economics, Marketing, Communications, English, or related preferred.
• 2–3 years of experience in Product Operations, Product Management, Community Management, Growth, Marketing, or Customer Success.
• Strong analytical and problem-solving skills with data interpretation and trend identification.
• Experience with analytics and user behavior platforms (GA, Amplitude, FullStory) or similar.
• Experience translating user behavior data into insights that drive growth and product strategies.
• Familiarity with SEO principles and content discoverability is a plus.
• Advanced proficiency in Excel and PowerPoint for analysis and presentations.
• Excellent written and verbal communication with diverse audiences.
• Experience with email marketing tools (Eloqua, Lemlist, Mailchimp) or similar.
• Strong stakeholder management across Product, Engineering, Content, Marketing, and Business teams.

Responsibilities

• Drive user engagement by prompting existing members to visit, contribute content, participate, and share expertise via targeted outreach.
• Grow the community by identifying and reaching out to prospective users through internal databases and campaigns.
• Monitor engagement, adoption, and health metrics to identify trends and opportunities.
• Translate data insights into actionable recommendations to improve experiences and processes.
• Design and evaluate experiments to increase engagement, content contributions, and adoption.
• Manage unanswered questions, member requests, and community support to ensure quality UX.
• Plan and execute surveys and benchmarking with outreach to achieve participation goals.
• Partner with cross-functional stakeholders to align initiatives with business objectives.
• Create communications and engagement content tailored to different user segments.
• Support operational processes and campaigns to drive measurable outcomes.

Skills

Analytics

Stakeholder management

Communication

Growth

Education

Bachelor's degree or equivalent

Tools

Google Analytics

Amplitude

FullStory

Excel

PowerPoint

Eloqua

Lemlist

Mailchimp

Job description

Gartner Peer Community in Stamford, CT is hiring a Product Operations Specialist to drive user engagement, adoption, and growth across the community. You will work across Product, Engineering, Content, and Marketing to deliver data-informed improvements and a superior member experience.

You will analyze engagement metrics, run experiments, and lead outreach campaigns while partnering with internal teams to align community initiatives with business goals.