Product Ops Specialist

Gartner; Stamford (CT); Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental plan

Vision plan

Parental Leave

401K matching

EAP

Job summary

Gartner Peer Community is seeking a Product Operations Specialist to boost member engagement, drive growth, and improve the overall user experience through data-driven strategies.

You will partner with Product, Engineering, Content, and Business teams to implement experiments, collect insights, and optimize campaigns across hybrid workflows. A strong analytical mindset and effective communication are essential for success at Gartner Peer Community.

Qualifications

• Bachelor's degree or equivalent; fields in Business, Economics, Marketing, Communications, English preferred.
• 2–3 years of relevant experience in Product Operations, Product Management, Community Management, Growth, Marketing, Customer Success, or related function.
• Strong analytical and problem-solving skills with ability to interpret data and identify trends.
• Experience with analytics and user behavior platforms (Google Analytics, Amplitude, FullStory or similar).
• Experience translating user data into insights that drive growth strategies.

Responsibilities

• Drive user engagement by encouraging members to visit, contribute content, participate in discussions, and share expertise.
• Grow the community by identifying and contacting prospective users via databases, BI tools, and campaigns.
• Monitor engagement and adoption metrics to identify trends and opportunities.
• Translate data insights into actionable recommendations for product, content, and community growth.
• Design, run, and evaluate experiments to increase engagement and platform adoption.
• Triage unanswered questions and member requests to ensure high-quality experience.
• Plan and execute surveys and benchmarking to achieve participation goals.
• Collaborate with Product, Engineering, Content, Marketing, and Business teams.
• Create engagement content tailored to user segments and needs.
• Support campaign execution and operational processes to drive measurable outcomes.

Skills

Data analysis

Stakeholder management

Growth mindset

User engagement

Experiment design

Communication

Cross-functional collaboration

Email marketing

Education

Bachelor's degree in Business, Economics, Marketing, Communications, or English

Tools

Google Analytics

Amplitude

FullStory

Excel

PowerPoint

Lemlist

Mailchimp

Eloqua

Job description

About the role

Gartner Peer Community is an influential network of business leaders where they discuss key challenges, exchange insights, and make critical business decisions. As a Product Operations Specialist, you will play a key role in driving user engagement, participation, and growth across the community, ensuring members have a valuable experience where they can learn from peer perspectives.

This role sits at the intersection of product operations, community growth, and client engagement. You will leverage data, experimentation, and targeted outreach to increase platform adoption, foster meaningful discussions, and improve the overall user experience. Success in this role requires a strong blend of analytical thinking, stakeholder management, communication, and operational excellence. You will work closely with Product, Engineering, Content, and Business teams to enhance community experiences and drive strategic business outcomes.

What you will do

• Drive user engagement by encouraging existing members to visit the platform, contribute content, participate in discussions, and share their expertise through targeted outreach and engagement initiatives.
• Grow the community by identifying and reaching out to prospective users through internal databases, business intelligence tools, and targeted campaigns.
• Monitor and analyze key engagement, adoption, and community health metrics to identify trends, uncover opportunities, and measure success.
• Translate data insights into actionable recommendations that improve user experiences, operational processes, and community growth.
• Design, execute, and evaluate experiments focused on increasing user engagement, content contributions, and platform adoption.
• Manage and triage unanswered questions, member requests, and community support needs to ensure a high-quality user experience.
• Plan, configure, and execute surveys and benchmarking initiatives, including outreach strategies to achieve participation goals.
• Partner with cross-functional stakeholders to align community initiatives with business objectives and product priorities.
• Create compelling communications and engagement content tailored to different user segments and business needs.
• Support operational processes and campaign execution to drive measurable outcomes across the Gartner Peer Community.

What you will need

• Bachelor's degree or equivalent; degrees in Business, Economics, Marketing, Communications, English, or related fields are preferred.
• 2-3 years of relevant experience in Product Operations, Product Management, Community Management, Growth, Marketing, Customer Success, or a related function.
• Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and develop actionable recommendations.
• Experience with analytics and user behavior platforms such as Google Analytics, Amplitude, FullStory, or similar tools.
• Experience translating user behavior and engagement data into insights that drive product, content, and community growth strategies.
• Familiarity with SEO (Search Engine Optimization) principles and best practices, including content discoverability, keyword optimization, organic traffic analysis, and search performance monitoring is a plus
• Advanced proficiency in Microsoft Excel and PowerPoint for analysis, reporting, and executive presentations.
• Excellent written and verbal communication skills with the ability to engage diverse audiences and stakeholders.
• Experience with email marketing and campaign tools such as Eloqua, Lemlist, Mailchimp, or similar platforms.
• Strong stakeholder management skills and the ability to collaborate effectively across Product, Engineering, Content, Marketing, and Business teams.
• Passion for building engaged communities and leveraging data-driven approaches to enhance customer experiences and drive growth.

What you will get

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

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#hybrid

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