Product Operations Process Lead

Cisco Systems; Austin (TX); Hybrid; USD 149,000 - 193,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan with Cisco matching

Paid parental leave

Short and long-term disability

Basic life insurance

Flexible vacation time off program

Volunteer time off

Job summary

Cisco Systems is hiring for a Product Operations professional to design and optimize business processes across PLM, product data, and BI. You will partner with Engineering, Manufacturing, Supply Chain, Quality, and Product Management to drive governance and scalable, data-driven improvements.

The role emphasizes KPI development, dashboards, and reporting frameworks to increase process visibility and performance.

Qualifications

• Bachelor’s degree in business, Engineering, Supply Chain, Operations, Data Analytics, or related field.
• 8+ years of experience in Product Operations, Business Process Management, PLM, Product Data Management, BI, Data Operations, Program Management, or related functions
• Experience supporting PLM, product data, BOM, engineering change, and lifecycle governance processes in a complex enterprise environment
• Experience partnering with cross-functional business and technical teams to define and implement scalable process solutions
• Experience with KPI development, dashboarding, reporting requirements, and operational performance management

Responsibilities

• Lead the design, simplification, and continuous improvement of business processes to strengthen product lifecycle execution and data governance.
• Partner with cross-functional teams to align processes and improve operational consistency, enabling better decision-making through enhanced reporting and analytics.
• Drive governance improvements across product master data, engineering change management, and lifecycle operations to ensure compliance and audit readiness.
• Define business requirements for KPIs, dashboards, and reporting frameworks that increase visibility into process health and operational performance.
• Champion change management and adoption of new processes and tools to modernize workflows and improve scalability.

Skills

Business Process

Product Operations

KPI development

Dashboarding

Cross-functional collaboration

Data governance

PLM familiarity

Regulatory/compliance knowledge

Education

Bachelor’s degree in business, Engineering, Supply Chain, Operations, Data Analytics, or related field

Tools

Tableau

Power BI

Snowflake

ERP integrations

Agile PLM

Teamcenter PLM

Oracle Cloud PLM

Windchill

Job description

Cisco Systems is hiring for a Product Operations professional to design and optimize business processes across PLM, product data, and BI. You will partner with Engineering, Manufacturing, Supply Chain, Quality, and Product Management to drive governance and scalable, data-driven improvements.

The role emphasizes KPI development, dashboards, and reporting frameworks to increase process visibility and performance.