Product Operations Leader & Strategy Coach

BDO USA, Llp; Grand Rapids (MI); On-site; USD 120,000 - 160,000; Full time

Job summary

BDO USA, LLP is seeking a Product Operations Manager to design and optimize product management processes and coach PMs and cross-functional teams. The role focuses on improving intake, prioritization, execution transparency, and outcomes across the product lifecycle.

You will partner with Product, Engineering, Delivery, and Business stakeholders to drive scalable delivery, establish operating rhythms, standards, and metrics, and lead a team of analysts and PMs toward successful project outcomes.

Qualifications

• Six (6) or more years of experience in product management or related roles.
• Experience in product operations, delivery/PMO, or tech.
• Experience with a standard project management methodology.
• Experience with agile development methods is preferred.
• Experience leading project teams and managing stakeholders.

Responsibilities

• Defines product strategy, builds, and maintains product roadmaps Establishes and continuously improves the product operating model (intake, discovery, prioritization, planning, delivery, release, and post-launch learning)
• Builds strong relationships with Business Line leaders and executive stakeholders
• Builds and maintains constructive working relationships with project team members, vendors, and other departments
• Oversees all aspects of assigned IT projects, and takes ownership to ensure their success
• Plans and directs the work effort involved with the implementation or upgrade of systems
• Responsible for launching new product features and experiences - investigating to define the problem, draft detailed requirements/user stories, plan development sprints, build and implement user testing plans, and support continuous releases
• Develops scope documents, statements of work, and other documentation supporting the justification for new projects
• Works closely with third-party vendors to ensure that project efforts are controlled and completed on a timely basis
• Leads and directs the work of project teams to ensure project efforts are controlled and completed on a timely basis
• Works with appropriate subject matter experts, establish resource plans, and expected level of effort and duration to complete tasks
• Reviews and understands or prepares, as needed, business requirements and objectives documentation in support of overall business needs
• Coordinates with appropriate resources to ensure that product communications and training materials are made available as appropriate
• Works with operational teams to ensure a smooth transition from implementation to production and ongoing support phases of a products lifecycle
• Works with vendors and stakeholders to understand product subscription, contract terms, and renewal cycles to best manage fiscal budget
• Other duties as required

Skills

Interpersonal skills

Communication

Leadership

Problem solving

Team-building

Organization

Education

High school diploma or GED

Bachelor’s degree or equivalent experience

Tools

Oracle Cloud

OneStream

Microsoft Dynamics CRM

ServiceNow

Azure Data Factory

Azure DevOps

Job description

BDO USA, LLP is seeking a Product Operations Manager to design and optimize product management processes and coach PMs and cross-functional teams. The role focuses on improving intake, prioritization, execution transparency, and outcomes across the product lifecycle.

You will partner with Product, Engineering, Delivery, and Business stakeholders to drive scalable delivery, establish operating rhythms, standards, and metrics, and lead a team of analysts and PMs toward successful project outcomes.