Product Operations Lead, Tooling & Automation

DoubleVerify Inc.; New York (NY); On-site; USD 94,000 - 160,000; Full time

Job summary

DoubleVerify Inc. is seeking a technically proficient Product Operations Manager to own the automation infrastructure that underpins how the Product organization plans and executes.

This role sits within the Process & Systems Enablement focus area and will build, maintain, and mature tooling that supports quarterly planning, OKR tracking, and product development workflows. You will partner with IT, Engineering, and DevOps to deliver reliable, scalable automation across Jira Product Discovery,

Qualifications

• 3–5 years of experience in product operations, technical program management, operations engineering, or a related role with a strong emphasis on tooling and automation.
• Hands-on proficiency with workflow automation platforms (e.g., Jira Automation, n8n, Zapier, or similar) and experience building production‑grade integrations.
• Working knowledge of API‑driven development, including RESTful APIs, webhooks, and data transformation.
• Experience with Jira, Confluence, and the Atlassian ecosystem; familiarity with Jira Product Discovery is a strong plus.
• Comfort working with AI and LLM‑based tooling or a demonstrated willingness to develop this capability quickly.
• Solid understanding of data quality principles, monitoring patterns, and automated testing.
• Strong attention to detail and follow‑through, with the ability to manage multiple workstreams independently.

Responsibilities

• Build, maintain, and improve automation workflows across Jira Product Discovery, Confluence, and connected systems, ensuring reliability and consistency at scale.
• Productionize existing prototype automations and emerging AI agent capabilities into monitored, self‑healing systems with proper testing, error handling, and governance.
• Develop real‑time integrations and data pipelines that connect portfolio strategy (OKRs, Programs) to planning (Projects) and execution (Team Deliverables, Jira tickets) for leadership visibility.
• Implement automated health checks, dependency monitoring, and status rollup systems that reduce manual overhead during quarterly planning cycles.
• Create reusable automation templates and self‑service patterns that enable PMs and cross‑functional partners to operate common workflows without relying on Product Ops.
• Build automated data quality enforcement to prevent incomplete or incorrect data from entering planning systems — missing PRDs, undefined target dates, orphaned deliverables, and similar issues.
• Develop automated notification and communication systems for quarterly planning milestones, OKR session prep, dependency deadlines, and reporting.
• Support the development of AI‑enabled process enforcement tools, including agents that check project artifacts for completeness and adherence to PDLC standards.
• Collaborate with IT, Engineering, and DevOps stakeholders to coordinate automation efforts, prevent redundant work, and ensure consistency in how operational tooling is built and maintained.
• Document automation workflows, system architecture, and operational runbooks to support knowledge transfer and long‑term maintainability.

Skills

Jira Automation

n8n

Zapier

API integration

Atlassian ecosystem

AI and LLM tooling

Data quality monitoring

Tools

Jira Product Discovery

Confluence

n8n

Job description

DoubleVerify Inc. is seeking a technically proficient Product Operations Manager to own the automation infrastructure that underpins how the Product organization plans and executes.

This role sits within the Process & Systems Enablement focus area and will build, maintain, and mature tooling that supports quarterly planning, OKR tracking, and product development workflows. You will partner with IT, Engineering, and DevOps to deliver reliable, scalable automation across Jira Product Discovery,