Operational PM Lead: Internal Tooling & Automation

SWBC; San Antonio (TX); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

401(k) retirement plans

Wellness program

Career growth opportunities

Leadership Academy

Job summary

SWIVEL is seeking a seasoned Program Manager to drive operational excellence and build scalable internal tooling and automation for its operations teams. The role connects operational groups with engineering and external tool providers, shaping roadmaps and governance for successful feature launches and readiness initiatives.

You will lead cross-functional initiatives, influence stakeholders, and deliver measurable improvements in processes, governance, and performance across the organization.

Qualifications

• Bachelor's degree in a technology related field.
• 5+ years of program management experience in operations or technology use cases.
• Experience leading complex cross-functional initiatives with executive stakeholders.
• Strong verbal and written communication, facilitation, negotiation, presentation and relationship management.
• PMP certification or related PM certification preferred.
• Experience in payments/financial services or card processing industries preferred.

Responsibilities

• Act as a bridge between operational teams, internal engineering resources, and third-party tool providers to build and manage internal tooling solutions.
• Oversee a technical roadmap for internal tooling initiatives, including prioritization and resourcing.
• Develop and implement process improvements, automation opportunities, and operational efficiencies.
• Analyze business processes, performance metrics, and operational data to identify trends and opportunities for continuous improvement.
• Drive governance, status tracking, and stakeholder communication across the organization.
• Mentor team members and promote program management best practices.

Skills

Cross-functional leadership

Stakeholder management

Communication

Analytical thinking

Decision making

Facilitation

Problem solving

Education

Bachelor's degree in technology or related field

PMP certification preferred

Tools

Microsoft Office Suite

Job description

SWIVEL is seeking a seasoned Program Manager to drive operational excellence and build scalable internal tooling and automation for its operations teams. The role connects operational groups with engineering and external tool providers, shaping roadmaps and governance for successful feature launches and readiness initiatives.

You will lead cross-functional initiatives, influence stakeholders, and deliver measurable improvements in processes, governance, and performance across the organization.