Product Operations Lead — Local Services Growth

TikTok; Seattle (WA); On-site; USD 151,000 - 258,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid parental leave

Disability coverage

Life insurance

Job summary

TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects users with local services through POI, short videos, LIVE, and search. It delivers real-life experiences and inspires users to explore nearby places.

Join as a leader in C-side product operations to own end-to-end launches, build robust feedback loops, and partner with Product, Design, and Data to improve booking conversion and scale the business.

Qualifications

• Bachelor's degree with 5+ years of internet product operations or program management experience.
• Fluent English across reading, writing, listening, and speaking, usable as a daily working language.

Responsibilities

• Own day-to-day product operations and program management for TTLS's C-side products.
• Bridge between business and product — surface pain points across search, detail, booking, and post-booking; translate business scenarios into product solutions.
• Own end-to-end launch of new C-side features; define GTM strategy and multi-region rollout; manage timelines and milestones.
• Establish a robust user experience and feedback loop — collect VoC, UX defects, and benchmarks across the consumer funnel.
• Codify best practices for C-side product operations; build product health dashboard and evaluation framework; drive growth with data.

Skills

Product operations

Program management

Fluent English

C-end product experience

Stakeholder management

Data-driven decisions

Education

Bachelor's degree

Job description

TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects users with local services through POI, short videos, LIVE, and search. It delivers real-life experiences and inspires users to explore nearby places.

Join as a leader in C-side product operations to own end-to-end launches, build robust feedback loops, and partner with Product, Design, and Data to improve booking conversion and scale the business.